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Job Summary
Luxury Wellness Sanctuary in Zanzibar is looking for an experienced Spa & Wellness Manager to lead its spa operations and deliver exceptional treatments, holistic wellness programmes and personalised guest experiences. Reporting to the Spa Operations Manager and Company Director, the successful candidate will oversee service standards, team development, financial performance and wellness activities . Duties: Spa Operations & Guest Experience: Manage daily spa operations, taking responsibility for the team, facilities, equipment and stock. Ensure consistent implementation of company standards, treatment protocols and operating procedures. Oversee opening and closing procedures, spa reception and guest enquiries. Deliver high-quality spa treatments and holistic services, including yoga, meditation and body massages. Provide personal development and life-coaching services to guests. Handle guest complaints and special requirements professionally. Conduct spa tours and confidently explain treatments, facilities and wellness programmes. Maintain exceptional standards of cleanliness, hygiene, safety and presentation. Coordinate maintenance requirements and follow up on outstanding work. Ensure compliance with applicable legislation, hotel policies, emergency procedures and fire prevention requirements. Wellness Programmes & Retreats: Design and deliver wellness activities, retreats, workshops and events. Coordinate treatments, motivational talks and holistic activities within retreat programmes. Promote wellness offerings to in-house guests and develop a wellness guest database. Develop and maintain professional treatment and retail product programmes. Team Leadership & Development: Lead; motivate and develop the spa team. Set monthly targets and support employees in achieving service and sales objectives. Create training schedules and drive continuous staff development. Conduct staff appraisals and regular departmental meetings. Maintain clear, respectful communication within the team and across departments. Financial Control, Stock & Reporting: Complete accurate daily revenue reports and ensure guest invoices, treatments, sales and room charges are correctly recorded and processed. Submit payroll, commission, attendance, sales, stock, revenue, maintenance, incident and staff appraisal reports within required deadlines. Prepare month-end reports with supporting system records and annual service summaries. Lead monthly stocktakes and maintain appropriate stock levels and equipment inventories. Monitor operational costs and identify opportunities to improve efficiency. Drive upselling and cross-selling to achieve revenue targets and KPIs. Marketing & Business Development: Create and implement a marketing plan to promote spa services and wellness programmes. Maintain knowledge of competitor offerings and identify opportunities for growth. Build effective relationships with internal and external stakeholders. Requirements: Diploma in International Beauty Therapy – ITEC, CIDESCO or SAAHSP. A minimum of 5 years’ experience as a Spa Manager within a luxury 5-star hospitality environment. Proven experience delivering premium guest experiences and wellness services in high-end resorts. Thorough knowledge of spa operations, guest relations, retail sales and treatments. Strong knowledge of nutrition, exercise, the mind-body connection, wellness, yoga and meditation. Proven ability to lead and motivate teams, achieve KPIs and improve operational efficiency. Experience implementing upselling strategies and maximising spa revenue. Strong communication, organisational and problem-solving skills. Ability to understand individual guest needs and recommend suitable treatments and wellness options. Confidence handling complaints and special requests while maintaining exceptional service standards.
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