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Job Summary
Spa & Wellness Manager Primary Purpose The Spa & Wellness Manager is responsible for leading, developing, and continuously enhancing the wellness offering within a luxury hospitality environment. This role oversees all spa and wellness operations, ensuring exceptional guest experiences, strong commercial performance, operational excellence, and alignment with the organisation’s broader wellness vision and objectives. The position combines strategic leadership, innovation, team development, operational management, and guest engagement to deliver a world-class wellness experience that complements and elevates the overall guest journey. Key Responsibilities Strategic Wellness Leadership Lead the development, implementation, and continuous evolution of the wellness offering. Ensure wellness initiatives align with the organisation's broader wellness strategy and business objectives. Monitor global wellness trends and introduce innovative, commercially viable experiences relevant to a luxury hospitality environment. Develop wellness programmes and experiences that enhance and differentiate the guest experience. Position the wellness offering as a leading benchmark for innovation, service excellence, and guest wellbeing. Create distinctive wellness experiences that connect guests with nature, movement, mindfulness, recovery, and overall wellbeing. Drive a culture of continuous improvement, innovation, and excellence within the wellness department. Stakeholder Collaboration Build and maintain strong working relationships with operational leaders, guest experience teams, culinary teams, and other key stakeholders. Collaborate across departments to integrate wellness into all aspects of the guest journey. Partner with operational teams to ensure seamless delivery of wellness services and experiences. Support wider organisational wellbeing initiatives where appropriate. Act as a wellness ambassador, promoting a holistic approach to guest and employee wellbeing. Guest Experience & Holistic Wellbeing Design personalised wellness journeys tailored to individual guest needs, preferences, and travel objectives. Integrate wellness into the broader guest experience through collaboration with operational and guiding teams. Work closely with culinary teams to promote wellbeing through nutrition-focused menu options and mindful dining experiences. Develop programmes that support relaxation, recovery, movement, mindfulness, sleep quality, stress management, and overall wellness. Create meaningful wellness touchpoints before, during, and after treatments to enhance guest engagement and satisfaction. Ensure wellness experiences consistently exceed guest expectations and contribute to memorable, transformative stays. Proactively engage with guests to understand their wellness goals and provide personalised recommendations. Spa & Wellness Operations Assume full responsibility for the day-to-day management of spa and wellness facilities, ensuring exceptional standards of presentation, cleanliness, maintenance, safety, and functionality. Ensure all wellness areas remain guest-ready and adhere to the highest operational standards at all times. Conduct regular facility inspections and proactively address maintenance, hygiene, water quality, and safety requirements. Coordinate corrective actions to maintain the functionality and quality of wellness facilities and equipment. Maintain exceptional treatment standards, guest care protocols, hygiene practices, and service excellence. Personally deliver treatments and wellness services when operationally required. Lead by example through a visible, hands-on management approach. Manage inventory, stock control, equipment maintenance, and operational resources efficiently. Monitor guest feedback, identify trends, and implement continuous improvement initiatives. Ensure compliance with all operational policies, wellness protocols, and health and safety requirements. Team Leadership & Development Lead; inspire, coach, and develop the wellness team to deliver exceptional guest experiences. Build team capability in holistic wellbeing, personalised consultations, wellness programming, and guest engagement. Foster a culture of accountability, professionalism, collaboration, innovation, and service excellence. Manage team performance through regular feedback, coaching, and development initiatives. Deliver ongoing training aligned with luxury hospitality standards, wellness best practices, and emerging industry trends. Establish clear goals, performance standards, and accountabilities across the department. Guide the team’s progression from a traditional spa model towards a fully integrated wellness-focused guest experience. Promote employee wellbeing and create a positive, supportive working environment. Commercial & Financial Management Prepare and manage annual departmental budgets and business plans. Drive wellness revenue through effective promotion of treatments, wellness programmes, retail products, and value-added experiences. Identify opportunities to increase revenue and profitability while maintaining exceptional service standards. Monitor departmental expenditure and ensure effective cost control. Analyse performance metrics and implement strategies to improve financial results. Achieve agreed commercial, operational, and financial objectives. Health; Safety & Compliance Ensure the health, safety, and wellbeing of guests, employees, and visitors. Maintain compliance with organisational policies, operational procedures, and service standards. Uphold sustainability, environmental responsibility, and wellness best practices. Ensure all wellness operations comply with relevant health, safety, hygiene, and regulatory requirements. Maintain accurate operational records and reporting as required. Minimum Requirements Diploma or Degree in Spa Management, Wellness Management, Hospitality Management, or a related field. Recognised Spa Therapy qualification. Minimum 5 years' experience in spa or wellness management within a luxury hospitality environment. Proven leadership and team development experience. Strong commercial acumen and budget management skills. Excellent interpersonal, communication, and guest engagement skills. Experience in designing and implementing wellness programmes and guest wellbeing initiatives. Sound knowledge of health, safety, hygiene, and wellness industry standards. Passion for wellness, innovation, luxury hospitality, and exceptional guest experiences.
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