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Role Spa & Wellness Manager Reporting to: GM / Dotted line to Group Wellness Coordinator consultant Location: Flashship camp in the delta - Botswana Employment: Permanent Job Level: Senior Salary: DOE per month Work Structure: Fully Camp-based / remote location Start Date: As soon as possible The Opportunity The company is seeking an exceptional Spa & Wellness Manager to lead the evolution of wellness at the flagship came in one of Africa's most iconic luxury safari destinations. This is not a traditional spa management role. While the successful candidate will oversee the spa operation, the primary objective is to create and deliver a holistic wellness experience that becomes an integral part of the Mombo guest journey. We are looking for someone who believes that wellness extends far beyond treatments and products and can create meaningful experiences that connect guests with nature, movement, recovery, nutrition; mindfulness and personal wellbeing. The right person will bring fresh thinking, global wellness trends and innovative ideas into a luxury safari environment. They will help shape experiences unique to Mombo, from nature immersion and silent game drives to restorative wellness rituals, personalised wellbeing journeys and partnerships with culinary and guiding teams to create transformative guest experiences. This role is equally about people leadership. We need someone capable of inspiring, developing and transforming a diverse team, shifting mindsets from traditional spa delivery towards a more contemporary; world-class wellness philosophy We are seeking a hands-on Wellness Manager who can lead the Mombo Sanctuary wellness operation to world-class standards. The ideal candidate will: • Be a strong people leader, capable of managing, motivating, and holding therapists accountable for performance, standards, and guest experience. • Drive operational excellence, ensuring the wellness space is consistently clean, organised, well- maintained; and guest-ready. • Take ownership of the facility, proactively managing standards, presentation, maintenance issues; and day-to-day operations. • Create a culture of accountability, with clear role allocation, follow-through, and attention to detail across the team. • Be an experienced and qualified therapist, able to personally deliver treatments to the Mombo luxury standard. • Lead by example, taking a visible, hands-on approach rather than operating purely in a supervisory capacity. • Be guest-focused and service-driven, with a passion for creating exceptional luxury wellness experiences. • Be open to training and adopting the companies Way Sequence and guest experience standards. Critical Success Factor: The success of the camp Sanctuary will depend on exceptional leadership; consistent operational standards, and the ability to build a high-performing team that delivers an outstanding guest experience. Ideal Candidate Profile We are interested in candidates who have successfully combined hospitality, wellness, guest experience and people leadership. Likely backgrounds include: • Luxury wellness resorts. • Destination spas. • Wellness retreats. • Integrated luxury hospitality brands. • Luxury safari lodges with established wellness programmes. • High-end resort wellness operations. • Lifestyle and wellbeing hospitality concepts. Candidates should bring: • At least 5 years of leadership experience in wellness or luxury hospitality. • Strong commercial and operational capability. • Experience developing new wellness programmes and experiences. • A strong understanding of international wellness trends. • Proven success leading and developing teams. • Confidence working independently in a remote environment. • Exceptional guest engagement skills. What Success Looks Like After 12-18 months, the successful candidate will have: • Elevated the camp's wellness offering beyond traditional spa treatments. • Introduced innovative wellness experiences unique to the Mombo environment. • Built a stronger, more capable and more commercially aware wellness team. • Increased guest engagement with wellness experiences. • Enhanced guest feedback relating to wellbeing and wellness. • Established wellness as a compelling part of the camps brand experience. • Positioned the camp as a benchmark for luxury wellness within the safari industry What This Role Is Not Please avoid candidates who are looking for: • A therapist-only role. • A traditional hotel spa management position. • A beauty-focused salon environment. • A highly structured corporate wellness role. • An urban or city-based lifestyle. 3months on 1month off.
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