Key Responsibilities:

• Oversee the daily operations of the hotel, ensuring exceptional service across all departments.
  

• Manage and support departmental heads, ensuring standards are maintained in housekeeping, front office, food and beverage, and guest services.
  

• Maintain a strong presence on the floor, ensuring consistent guest engagement and service delivery.
  

• Drive guest satisfaction by handling queries, resolving complaints, and ensuring personalised service.
  

• Oversee staff recruitment, training, performance management, and team development.
  

• Implement and enforce company policies, operating procedures, and service standards.
  

• Ensure property maintenance and facilities are maintained to the highest standard.
  

• Monitor financial performance, including budgeting, forecasting, and cost control.
  

• Work closely with the finance team to manage stock, procurement, and supplier relationships.
  

• Ensure health and safety, hygiene, and compliance standards are upheld throughout all operations.
  

• Assist in developing marketing strategies and initiatives to increase occupancy and revenue.
  

• Foster strong communication and teamwork across all departments.
  

• Represent the hotel in meetings, functions, and interactions with external partners when required.
  

Requirements:

• Minimum of 3–5 years’ management experience in a luxury hotel or lodge environment.
  

• Strong leadership and people management skills.
  

• Excellent communication and interpersonal abilities.
  

• Sound financial acumen with experience in budgeting and cost control.
  

• Strong understanding of guest service standards within the luxury hospitality sector.
  

• Ability to work under pressure and manage multiple priorities.
  

• Proficient in hotel management systems and MS Office.
  

• Professional, well-presented, and guest-focused.
  

• South African citizenship or a valid work permit.
  

Personal Attributes:

• Hands-on operational approach.
  

• High attention to detail and commitment to excellence.
  

• Proactive, solution-oriented, and able to use initiative.
  

• Strong organisational and time management skills.
  

• Positive attitude with a passion for hospitality and guest satisfaction.