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Job Summary
Corporate Account Manager - Luxury Lifestyle Management Company - Johannesburg
Kendrick Recruitment is currently seeking an experienced and commercially driven Corporate Account Manager to join a prestigious luxury lifestyle management company based in Johannesburg. This is a dynamic, client-facing role suited to an individual with a strong background in account management and a passion for delivering exceptional service to high-net-worth clientele.
Salary: R25 000 (Negotiable, dependent on experience)
• Monday to Friday, 09h00 – 17h30
• Flexibility required to work additional hours when necessary
• On-call availability required for service-related emergencies
• Based in Johannesburg
• Occasional business travel required
The Corporate Account Manager will be responsible for managing and growing a key corporate account, ensuring delivery against all service level agreements, driving engagement and usage, and identifying opportunities to increase profitability. This role requires a balance of service delivery, commercial acumen, reporting, team leadership, and relationship management.
Key Responsibilities:
• Act as the primary point of contact for the client’s management team
• Ensure full understanding and delivery of all contractual requirements and SLAs
• Lead regular client meetings, including preparation of agendas, presentations, and follow-ups
• Manage bi-weekly and monthly reporting, ensuring accuracy and timely submission
• Monitor account performance, including usage, engagement, and renewals
• Analyse data and provide insights to drive account growth
• Ensure all member requests are logged and managed according to guidelines
• Handle escalated member complaints with professionalism and efficiency
• Maintain strong internal communication with teams to ensure alignment and service excellence
• Work closely with internal teams to set priorities and ensure seamless delivery
• Provide regular updates and direction to team members servicing the account
• Ensure accurate and up-to-date data across all CRM systems
• Collaborate with operations, communications, and travel teams on new developments
• Deliver training to internal teams on service standards and product offerings
• Support ongoing development and refresher training initiatives
• Assist in developing training and sales support materials
• Participate in quality assurance processes and address areas for improvement
• Build and maintain strong relationships with key stakeholders
• Support the planning and execution of member events and product launches
• Identify and develop commercially viable opportunities to grow the account
• Collaborate with relevant stakeholders to source exclusive offers and partnerships
• 3–5 years’ experience in account management
• Exposure to the luxury sector or a major advertising/marketing agency preferred
• Strong understanding of CRM systems and reporting
• Proven experience in budgeting and account performance management
• Demonstrated ability to build and maintain client relationships
• Strong analytical skills with the ability to interpret data and drive strategy
• Experience in managing and developing team members
• Excellent written and spoken English (additional languages advantageous)
• Commercially driven with a target-oriented mindset
• Strong organisational and time management skills
• Ability to work independently and as part of a team
• High attention to detail and problem-solving ability
• Professional, well-presented, and confident communicator
• Ability to perform under pressure and meet deadlines
• Strong presentation and interpersonal skills
• High level of discretion when handling confidential information
• Passion for service excellence and the luxury market
• Increased member engagement and service usage
• Growth in request volumes and successful fulfilment
• Positive client and member feedback
• High standards of service delivery across all interactions
• Accuracy and consistency in reporting and CRM data
• Development of successful brand partnerships and initiatives
This is an excellent opportunity for a driven individual looking to advance their career within a high-end, fast-paced environment.
Kendrick Recruitment
Recruiter
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