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Front Office Manager required in the Eastern Cape 19k. Salary: R19,000 per month + Night Allowance. Be the Heart of Our Guest Experience We're on the hunt for a dynamic, guest-obsessed **Front Office Manager** to lead our reception team and set the tone for unforgettable stays. As the welcoming face of our property, you'll inspire your team, solve challenges with calm confidence, and drive satisfaction scores while contributing to revenue growth in a fast-paced hospitality environment. **Key Responsibilities** - Lead, motivate, and develop the front office/reception team — including rostering, training, performance coaching, and daily task allocation - Deliver warm, professional guest interactions: manage check-ins/outs, handle inquiries, resolve complaints swiftly, and turn potential issues into positive memories - Oversee reservations accuracy, room allocations, night audits, and daily bookkeeping/reporting - Conduct thorough room inspections and maintain close collaboration with Housekeeping and Maintenance for seamless operations and high cleanliness/guest-ready standards - Manage front office administration: stock control, equipment maintenance, supplier coordination, and compliance with policies & procedures - Support revenue optimisation through upselling opportunities, loyalty program promotion, and proactive sales techniques - Plan and coordinate engaging staff events, team-building activities, meetings, and special functions **What We're Looking For** - Matric (Grade 12) essential; Diploma/Certificate in Hospitality/Hotel Management highly advantageous - Minimum 3 years' experience in front office operations, with at least 1–2 years in a supervisory/management role (hotel, lodge, or guesthouse experience preferred) - Strong working knowledge of Microsoft Office; experience with hospitality PMS systems (especially **Opera**) is a big advantage - Exceptional leadership, communication, problem-solving, and customer service skills - Ability to thrive under pressure, remain composed during peak times, and handle escalated guest situations professionally - Reliable own transport and valid driver's license essential - Passion for hospitality, high energy, and a genuine desire to exceed guest expectations **What We Offer** - Competitive salary of **R19,000** per month + attractive **night shift allowance** - Performance-based incentives and potential bonuses tied to guest satisfaction and revenue targets - Opportunities for career progression within a growing hospitality group - Supportive, energetic team environment where your ideas matter - Staff meals, uniform provided, and ongoing training & development If you're a natural leader who loves creating memorable guest experiences and thrives in a hands-on role, we want to meet you!
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