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Job Summary
Kendrick Recruitment is seeking a friendly, organised and guest-focused Reservationist to join a luxury safari reserve in the Eastern Cape. This role would suit someone who enjoys building relationships with guests and trade partners, converting enquiries into bookings and ensuring every detail is in place before arrival. Key responsibilities: Handle enquiries from direct guests, agents and tour operators, converting enquiries into confirmed bookings. Capture; amend, confirm, cancel, invoice and waitlist reservations accurately. Respond promptly and professionally to emails and telephone enquiries. Follow up on provisional bookings and identify opportunities to upsell. Maintain a thorough understanding of the reserve’s lodges, accommodation options and applicable rates. Check booking details, rates and billing instructions, ensuring all information is correct. Gather dietary requirements, transport details and special requests ahead of arrival. Work closely with the Reservations Manager and lodge teams to maximise occupancy and coordinate guest arrangements. Follow credit policies and reservations procedures. Requirements: Matric / Grade 12. 2–4 years’ reservations and front-of-house experience within 5-star hospitality. A hospitality-related qualification would be advantageous. Excellent spoken and written English, with a warm, professional telephone manner. Strong attention to detail, numeracy and time-management skills. Confident working with Microsoft Office, Google platforms and reservations systems such as Semper, Opera, Pan or ResRequest. Comfortable dealing with direct guests, agents and tour operators. A positive, proactive approach and the ability to work well under pressure. Valid driver’s licence and own transport. Working hours: Monday to Friday, 08:00–17:00, with occasional after-hours work and emergency telephone duty one weekend per month. This is a live-out position ; so candidates must be able to arrange their own accommodation and transport.
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