Job Summary
Reservations Consultant | Luxury Safari Lodge | Hoedspruit
Kendrick Recruitment is currently seeking an experienced Reservations Consultant for a luxury safari lodge based in Hoedspruit. This is an excellent opportunity for a detail-oriented hospitality professional with a passion for guest service and reservations to join a dynamic team.
Property Type: Luxury Safari Lodge
Salary: R18,000 – R20,000 per month (DOE)
Position: Live-out
Benefits: Provident Fund
The Role
The successful candidate will be responsible for managing reservations efficiently while delivering exceptional customer service and ensuring a seamless booking experience for guests. The ideal candidate will have previous reservations experience within the hospitality industry and excellent organisational and communication skills.
Key Responsibilities
- Manage all reservation enquiries in a professional and timely manner
- Process new bookings, amendments and cancellations accurately
- Maintain accurate reservation records and guest information
- Communicate effectively with guests, travel agents and internal departments
- Ensure rates, availability and booking information are correctly managed
- Provide guests with accurate information regarding the property and services
- Assist in maximising occupancy and revenue opportunities
- Deliver exceptional customer service throughout the reservation process
Requirements
- Previous reservations experience within the hospitality industry is essential
- Experience working with the ResRequest reservation system would be advantageous
- Excellent communication and interpersonal skills
- Strong administrative and organisational abilities
- High level of accuracy and attention to detail
- Ability to work efficiently in a fast-paced environment
- Proficient computer skills
- Professional, well-presented and guest-focused
This is an excellent opportunity for an experienced Reservations Consultant looking to join a respected luxury safari lodge and contribute to delivering exceptional guest experiences from the very first point of contact.
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