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Job Summary
Kendrick Recruitment is seeking a Sales Support Manager for a growing luxury travel company that creates bespoke, privately guided experiences in Cape Town and the surrounding regions. This is a hands-on role for someone who enjoys leading a small team and making sure every detail of a confirmed booking is ready for the day of the tour. You’ll take ownership of bookings from the moment the sales team hands them over. You’ll coordinate arrangements with suppliers and guides, manage changes and keep agents informed, giving the sales team time to focus on new enquiries and trade relationships. There’s scope to grow with the business as the team expands. Key responsibilities Lead a small sales support team, set priorities and track outstanding actions across confirmed bookings. Review each sales handover and confirm that all booking details, supplier arrangements and guide requirements are in place. Manage amendments, reconfirm arrangements and communicate changes promptly to agents, suppliers, guides and colleagues. Prepare accurate itinerary and travel information for agents, guests and guides. Keep booking records up to date and follow up on outstanding details so each tour is ready to operate. Requirements Proven experience in sales support, after-sales, travel operations, reservations or customer service. Experience managing a small team. Strong organisational skills and excellent attention to detail, with the ability to manage multiple bookings, changes and deadlines. Clear; professional communication and the initiative to take ownership of tasks and see them through. Proficiency in Microsoft Office and experience using a CRM or booking system. Advantageous Experience in luxury travel, tour operating or destination management. Familiarity with Travelyst or similar itinerary systems. Experience with supplier bookings and reconfirmations, booking amendments or preparing travel information for agents, guests and guides. The office is in Noordhoek, so the role is particularly well suited to candidates based in Cape Town’s Southern Suburbs or Southern Peninsula. To apply, please forward your CV to Apply Below.
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