Assistant Lodge Manager | Private Nature Reserve | Hermanus

Kendrick Recruitment is currently seeking an experienced and dynamic Assistant Lodge Manager for a luxury private nature reserve based in Hermanus. The ideal candidate will have a strong leadership presence, excellent guest relations skills, and the ability to manage daily lodge operations while delivering a world-class hospitality experience.

Key Responsibilities:

• Deliver outstanding guest service and ensure consistent guest satisfaction
  

• Handle and resolve guest complaints promptly and professionally
  

• Manage concierge services and special guest requests
  

• Personally welcome guests, oversee check-in/check-out procedures
  

• Supervise daily lodge operations, ensuring seamless execution
  

• Conduct staff performance evaluations and lead ongoing training initiatives
  

• Foster a positive and motivated team environment
  

• Oversee fine dining service and uphold food & beverage quality standards
  

• Coordinate food presentation, dietary requirements, and kitchen communication
  

• Execute on-the-job training and mentorship of service staff
  

• Conduct daily walk-throughs and ensure all lodge and public areas meet 5-star standards
  

• Manage inventory, procurement, and departmental stock controls
  

• Implement standard operating procedures and ensure compliance
  

• Coordinate with maintenance for facility repairs and upkeep
  

• Drive sustainable practices within the lodge environment
  

• Build guest relationships to drive repeat business and personalized service
  

• Collect, analyze, and respond to guest feedback to improve offerings
  

• Plan and oversee activities and events for guests, including logistical coordination
  

• Conduct regular compliance inspections to maintain 5-star excellence
  

• Contribute to strategic development and long-term lodge improvement plans
  

• Implement creative initiatives to enhance guest experiences
  

• Manage staff disciplinary procedures in accordance with company policy
  

Requirements:

• Proven hospitality experience in a similar luxury lodge or high-end property
  

• Strong organizational, problem-solving, and leadership skills
  

• Excellent communication and interpersonal abilities
  

• High attention to detail with a guest-centric mindset
  

• Capable of working flexible hours, including weekends and holidays
  

• Ability to manage multiple departments and delegate tasks effectively
  

Benefits:

• Annual performance bonus
  

• Medical aid contribution: R250 per person to a medical aid of your choice
  

• Provident Fund: 10% total contribution (5% company, 5% employee)
  

  • Includes group life, disability, funeral cover, and retirement savings
    

If you are a passionate hospitality professional ready to take on an exciting new challenge, please send your CV to Kendrick Recruitment to apply.