Job Summary
Restaurant Manager | Luxury Safari Lodge | Northern KwaZulu-Natal
Property: Luxury Safari Lodge
Position: Live-in
Salary: R25,000 – R30,000 (DOE)
Reports To: Food & Beverage Manager
Job Purpose
The Restaurant Manager is responsible for the day-to-day management of the lodge’s restaurant operations, ensuring exceptional five-star service delivery, seamless guest dining experiences, and effective supervision of service staff. This role focuses on service excellence, staff leadership, and operational efficiency, while supporting the Food & Beverage Manager in achieving overall departmental objectives.
Key Responsibilities
• Manage daily restaurant operations including breakfast, lunch, dinner, and special dining experiences (boma dinners, bush dinners, private dining)
• Ensure smooth coordination between front-of-house service staff, kitchen, and bar
• Maintain consistent five-star service standards and dining presentation
Guest Experience & Service Excellence
• Deliver warm, professional and personalised dining experiences aligned with luxury safari lodge standards
• Engage with guests to understand preferences, dietary requirements and special occasions
• Proactively resolve guest complaints and service issues to ensure guest satisfaction
Team Leadership & Supervision
• Supervise, schedule and motivate waiters, hosts and service supervisors
• Conduct on-the-job training in service standards, etiquette, menu knowledge and wine service
• Support performance management, discipline and staff development in line with South African labour legislation
Quality, Hygiene & Compliance
• Ensure compliance with food safety (HACCP), health & safety regulations and lodge SOPs
• Maintain cleanliness, hygiene and presentation standards in all restaurant and service areas
• Ensure responsible alcohol service in accordance with South African liquor legislation
Stock & Cost Control
• Assist with stock control, beverage counts, breakages and wastage reporting
• Monitor service equipment, linen and tableware and report shortages or damage
• Support cost-control initiatives without compromising service quality
Administrative & Reporting Duties
• Prepare daily service reports and provide feedback to the Food & Beverage Manager
• Assist with rosters, attendance tracking and leave planning
• Participate in departmental meetings and training sessions
Candidate Profile
• Exceptional guest service and communication abilities
• High attention to detail and service consistency
• Strong organisational and time-management skills
• Problem-solving ability and calmness under pressure
• Team-oriented with a hands-on leadership approach
• Professionalism, integrity and accountability
Working Environment
• Guest-facing, fast-paced environment requiring professionalism and attention to detail
• Flexible working hours including early mornings, late evenings, weekends and public holidays
• Close collaboration with the Food & Beverage Manager, Executive Chef and Operations team
If you have not received a response within 7 days of your application, please consider your application unsuccessful.
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