Job Summary
This is a remote position.
Reservations Manager – Luxury Safari Lodge | Remote
Kendrick Recruitment is seeking an organised and service-oriented Reservations Manager for a luxury safari lodge. This role is ideal for a hospitality professional with experience in reservations management and a passion for delivering seamless, personalised guest experiences in a remote, high-end safari environment.
Accommodation: Live-in
Key Responsibilities:
• Manage and supervise daily reservation operations across all camps
• Handle bookings efficiently and personally, from inquiry to confirmation and pre-arrival
• Maintain detailed knowledge of lodge offerings and guest experiences to personalise communication
• Coordinate with field-based teams to ensure readiness for guest arrivals and special requests
Trade Relations & Sales Support:
• Build and maintain strong relationships with travel trade partners, agents, and tour operators
• Provide training, support, and up-to-date information on availability and promotions
Revenue & Performance Management:
• Monitor occupancy trends, booking pace, and yield to support revenue optimisation
• Generate reports to assist with forecasting, budgeting, and performance reviews
System & Process Management:
• Oversee accurate data entry, payment tracking, and booking integrity in the reservations system
• Ensure standard operating procedures are followed and continuously improved
• Coordinate with finance and hospitality teams for smooth pre-arrival processes
Team Leadership:
• Lead and support reservations team members
• Provide ongoing training, mentorship, and performance feedback
• Foster a culture of excellence, empathy, and service within the team
Requirements:
• Minimum 3–5 years’ experience in reservations or front office within luxury hospitality or safari lodges
• In-depth knowledge of Southern African travel, safari logistics, and luxury guest expectations
• Strong leadership, team management, and mentoring abilities
• Proficient in reservation systems (e.g., ResRequest, Panstrat, NightsBridge)
• Excellent written and verbal communication skills; additional languages advantageous
• Strong organisational skills, attention to detail, and ability to work under pressure
• Passion for luxury travel, wildlife, and conservation
Personal Attributes:
• Integrity, professionalism, and a strong service orientation
• Strategic thinker with a hands-on operational approach
• Ability to thrive in a dynamic, high-performance environment
This position is suited to a proactive and dedicated individual committed to delivering exceptional luxury safari experiences while leading a high-performing reservations team.
Candidates who are keen to apply are invited to submit their CV for consideration.
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