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RESERVATIONIST | REMOTE | SAFARI LODGE Salary: R15,000–R18,000 per month, negotiable depending on experience Location: Work from home; Johannesburg preferred, but not essential Start date: As soon as possible / October 2026 Kendrick Recruitment is seeking an experienced Reservationist to join a safari lodge’s reservations team. This opportunity suits a friendly, organised and detail-focused professional who is passionate about hospitality and confident working independently. Key responsibilities: Manage enquiries via email, telephone and WhatsApp, providing prompt and professional service to guests and agents. Capture bookings and guest details accurately, and follow up on provisional reservations, payments and outstanding information. Coordinate guest requests with the lodge team, suppliers and other departments. Handle payment reconciliations and agent credit accounts, and assist with weekly and monthly reporting. Provide administrative and accounts support during the Reservations Manager’s absence. Requirements: Previous safari industry reservations experience is essential. Experience using NightsBridge or similar property management systems and channel managers. Proficiency in Microsoft Outlook, Excel, Word and online travel agent platforms. Excellent written and spoken English, telephone etiquette and interpersonal skills. Strong organisational skills, meticulous attention to detail and the ability to manage competing priorities. A professional, positive approach and confidence resolving guest queries. Reliable home internet and good Vodacom reception, with arrangements to remain connected during power interruptions. Working hours: Monday–Friday, 08:00–17:00. Saturday morning email checks for urgent matters between 08:00 and 12:00, plus telephone standby on alternating weekends. A laptop and phone will be provided.
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