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? Relief Operations Manager | Luxury Lodge Group | Field-Based ?️ Kendrick Recruitment is currently seeking an experienced and hands-on Relief Operations Manager to join a luxury lodge group. This exciting field-based role is ideal for a passionate hospitality professional who thrives in a dynamic environment and is committed to operational excellence, exceptional guest experiences and developing high-performing teams. The successful candidate will act as the operational link between Head Office and the lodges, ensuring company standards, service excellence and operational procedures are consistently implemented across the portfolio. This role requires extensive travel between properties and the ability to adapt quickly to different operational environments. ? Package & Benefits ? Location: Field-based, travelling extensively between lodges within the group ? Accommodation provided while on-site at lodges ? Salary: Negotiable depending on experience (DOE) ? Work Cycle: 3 Weeks On / 1 Week Off ? Excellent opportunity for professional growth and development ? Key Responsibilities • Provide operational support to Resident Managers, Heads of Department and lodge teams • Assist properties during peak periods, staff shortages, lodge openings and special events • Implement new operational initiatives, systems and company projects • Promote a culture of continuous improvement and accountability • Monitor guest interactions and ensure exceptional service delivery • Maintain luxury hospitality standards across all departments • Coach, mentor and develop teams to maximise performance • Assess food and beverage operations and service standards • Monitor housekeeping quality, room presentation and guest readiness • Identify maintenance issues and ensure timely follow-up • Monitor preventative maintenance programmes and overall property presentation • Ensure compliance with health, safety, hygiene and company policies • Conduct operational audits and submit detailed assessment reports • Provide constructive feedback and support action plans for continuous improvement • Maintain regular communication with senior management regarding lodge performance and operational challenges ✅ Minimum Requirements • Minimum of 5 years' experience in hospitality operations management • Strong multi-department operational experience within luxury lodges, hotels or resorts • Excellent leadership, coaching and communication skills • Strong organisational, analytical and problem-solving abilities • Exceptional attention to detail and commitment to maintaining high standards • Ability to work independently and take initiative • Proficient in Microsoft Office and operational reporting • Valid driver's licence • Own reliable vehicle is essential • Willingness to travel extensively and spend extended periods working on-site at various lodges ⭐ Personal Attributes • Passionate about hospitality and delivering exceptional guest experiences • Highly organised, self-motivated and proactive • Professional, approachable and solutions-driven • Adaptable and comfortable working in diverse environments • Strong leadership skills with the ability to inspire and develop teams • Committed to operational excellence and continuous improvement ✨ This is a fantastic opportunity for an experienced hospitality professional to work across a portfolio of luxury lodges, playing a key role in enhancing operational standards, supporting lodge teams and delivering exceptional guest experiences throughout the group. Please note that due to the high volume of applications received, only candidates who meet the minimum requirements will be contacted. If you do not hear from us within 7 working days of submitting your application, please consider your application unsuccessful.
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