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Job Summary
Luxury Safari Lodge Collection in Sabi Sand is looking for an adaptable and guest-focused Relief Lodge Manager to provide operational leadership across two lodges. Reporting to the General Manager, the successful candidate will rotate between Lodge Manager and Guest Experience Manager duties ; providing planned leave coverage, management continuity and support during busy periods. Duties: Relief & Operational Management: Assume full operational authority and accountability for the management position being covered. Oversee daily lodge operations and guest-facing activities during relief periods. Manage guest arrivals, departures, room allocations, daily itineraries and lodge logistics as required. Work closely with Heads of Department to ensure clear communication and seamless service. Conduct regular inspections of guest areas and operational facilities to maintain presentation and maintenance standards. Resolve operational challenges promptly to minimise disruption. Act as the primary operational contact for guests, employees, suppliers and Support Office when covering a management role. Support both lodges during peak occupancy periods and special events. Escalate significant operational, guest, financial and safety concerns appropriately. Guest Experience & Service Excellence: Provide guest experience leadership across both lodges when covering the Guest Experience Manager. Maintain a visible presence and engage personally with guests throughout their stay. Anticipate guest needs and build meaningful relationships. Coordinate VIP arrivals, special occasions, celebrations and personalised guest requirements. Handle guest requests, concerns and feedback promptly and professionally. Monitor guest satisfaction and identify opportunities for improvement. Conduct quality assurance inspections and service observations. Ensure consistent implementation of service standards, procedures and brand requirements. Assist with service recovery and ensure agreed improvements are implemented. Team Leadership & Communication: Provide direction, support and leadership to operational teams. Build strong relationships with departmental managers and support teams. Encourage collaboration, accountability and service excellence. Participate in leadership meetings, operational reviews and planning discussions. Complete structured handovers at the beginning and end of each relief period. Communicate outstanding guest matters, staffing issues, maintenance concerns, financial matters and follow-up actions. Maintain accurate management logs to ensure continuity between managers. Financial & Resource Management: Support cost control and responsible use of operational resources. Monitor expenditure within the area being managed. Assist with stock management and inventory controls when performing lodge management duties. Ensure company assets, equipment and facilities are maintained and used responsibly. Compliance; Safety & Sustainability: Ensure compliance with company policies, procedures and operational standards. Maintain health, safety, environmental and sustainability requirements. Support emergency preparedness and operational risk management. Prioritise guest and employee wellbeing. Promote responsible tourism and environmental stewardship. Requirements: A minimum of 3–5 years’ management experience within a luxury safari lodge, boutique hotel or 5-star hospitality environment. Previous experience managing guest-facing operations in luxury hospitality. Strong understanding of lodge operations, guest experience delivery and service excellence. Proven ability to lead diverse teams and manage competing operational priorities. Excellent communication, interpersonal and guest relationship skills. Strong problem-solving and decision-making abilities. Financial awareness and sound operational business acumen. Ability to remain calm and effective under pressure. Computer literacy, including Microsoft Office and hospitality management systems. Valid driver’s licence. Flexibility to move between lodges and adapt quickly to different teams, guest profiles and management duties.
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