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Job Summary
A Facilities Management leader in specialized contract cleaning and hygiene solutions is requiring a strategically minded regional General Manager for their Operations Division . Operating within the specialized soft services sector, this organization manages high-volume service delivery across diverse environments including commercial, industrial, and retail sectors. The role is a critical leadership pivot point, carrying direct responsibility for 9 professional staff reports and the strategic oversight of approximately 50 active service contracts. The successful candidate will lead a large-scale workforce to ensure the seamless execution of cleaning, sanitation, and specialized hygiene services, maintaining the high-standard Service Level Agreements (SLAs) that define this market-leading corporate entity. KEY RESPONSIBILITIES: Strategic Planning & Growth: Develop and implement comprehensive strategic plans by analyzing technological and financial opportunities. Recommend objectives and present assumptions to executive leadership. Operational Excellence: Execute effective planning, delegating, and decision-making to attain profit targets. Coordinate procurement, production, and technical services policies in alignment with corporate staff. Resource & Budget Management: Establish plans and budgets, set results measurements, allocate necessary resources, and conduct continuous progress reviews to ensure objectives are realized. Quality & Compliance: Maintain service excellence by establishing and enforcing organizational standards. Ensure all operations strictly adhere to contracted SLAs. Stakeholder Relations: Build and uphold the company image through active collaboration with customers, community organizations, and employees while enforcing ethical business practices. Market Intelligence: Stay abreast of industry trends through professional seminars, publications, and global bench marking to maintain a competitive edge. Culture & Performance: Assign accountabilities, monitor and appraise job results, and develop a climate for information sharing. TEAM OVERSIGHT & DEVELOPMENT: The General Manager provides direct leadership and accountability for Contract Managers, Operations Managers, and Regional Administration Managers. Recruiting; selecting, orienting, and training staff. Capacity building of subordinate Managers to ensure leadership depth. Managing employee relations, workplace conflicts, and effecting corrective actions in line with company policies. Coaching and counseling staff to communicate values, strategies, and business objectives effectively. KEY PERFORMANCE INDICATORS (KPIs): Financial Performance: Achievement of specified profit targets and adherence to operational budgets. SLA Compliance: Percentage of service level agreements met or exceeded across all contracts. Operational Efficiency: Successful implementation of strategic plans, resource allocation, and continuous progress reviews. Staff Development: Effectiveness of training, coaching, and capacity building of the management tier. Customer Satisfaction: Quality audit scores and client retention rates based on established organizational standards. Employee Relations: Reduction in workplace conflict and successful execution of corrective actions in line with policy. MINIMUM REQUIREMENTS: Education: NQF Level 7: Degree or Advanced Diploma in Business Management, Operations Management, or related field; Matric (Senior Certificate). Experience: 5 Years Relevant managerial experience in the Services Industry. Technical/Core Training: Operations, CRM (Customer Relationship Management) & Financial Management. IT Proficiency (Intermediate Level): MS Project, MS Outlook, MS Word, MS Excel, and MS PowerPoint. Statutory Knowledge: Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems. Licenses: Valid SA Drivers’ License. REQUIRED COMPETENCIES: Intellectual: Interactive Reasoning, Strategic Thinking, Strategic Planning, and Analytical Skills. Personal: Initiative/Proactivity, Stress Tolerance, and being Deadline Driven. Interpersonal: Negotiation Skills, Relationship Building, and Excellent Oral/Written Communication. Leadership: Capacity Building, Coaching, and Customer Focus.
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