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Job Summary
The Assistant Villa Manager supports the Villa Manager in the daily operation of a luxury villa, ensuring seamless service delivery, exceptional guest experiences, and efficient staff coordination. This hands-on role requires attention to detail, strong leadership, and a high level of guest interaction to maintain premium service standards. Duties and Responsibilities • Assist the Villa Manager in overseeing day-to-day villa operations • Ensure exceptional guest service and personalised experiences at all times • Manage guest arrivals, departures, and in-villa orientation • Supervise and support villa staff including housekeeping, butlers, chefs, and maintenance • Coordinate daily schedules, duty rosters, and staff assignments • Ensure villa cleanliness, presentation, and maintenance meet luxury standards • Liaise with chefs and service staff regarding menus, dietary requirements, and service timing • Handle guest requests, feedback, and complaints professionally and promptly • Assist with stock control, ordering, and inventory management • Monitor service flow for meals, activities, and events • Ensure accurate billing, posting of charges, and guest accounts • Assist with cash handling and financial controls where required • Conduct regular inspections of rooms, public areas, and back-of-house spaces • Maintain guest profiles, preferences, and special requests • Ensure compliance with health, safety, hygiene, and security standards • Support event coordination and special occasions within the villa • Step in for the Villa Manager during leave or off-duty periods • Perform any reasonable duties as requested by management Qualifications & Requirements • Grade 12 / Matric certificate – essential • Qualification in Hospitality Management or Tourism – advantageous • Minimum 2–3 years’ experience in a luxury hospitality, villa, lodge, or boutique hotel environment • Previous supervisory or assistant management experience preferred • Strong understanding of luxury service standards and guest expectations • Experience with PMS, POS, and reservations systems • Excellent communication and leadership skills • High level of professionalism, discretion, and guest focus • Ability to work shifts, weekends, and public holidays • Valid driver’s licence – advantageous Key Skills & Competencies • Strong leadership and people management skills • Exceptional guest service and interpersonal skills • Attention to detail and organisational ability • Problem-solving and decision-making skills • Ability to multitask in a fast-paced environment • Strong communication and coordination skills • Discretion and confidentiality • Ability to lead by example
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