Receptionist – Luxury Lodge & Spa | Bela Bela

Position Overview:

Kendrick Recruitment is seeking a professional and well-presented Receptionist to join a prestigious luxury lodge and spa in Bela Bela. The ideal candidate will have previous front-of-house or administrative experience within a 5-star hospitality or spa environment, demonstrating strong communication and customer service skills.

Experience Required:

• Previous reception or office assistant experience (5-star hotel or spa environment preferred).
  

• Contactable references and a proven track record of reliability and professionalism.
  

Key Specifications:

• Strong administrative and organisational abilities.
  

• Ability to work independently and take initiative.
  

• Excellent customer service and interpersonal skills.
  

• Fluent in both spoken and written English and Afrikaans.
  

• Professional appearance with high grooming standards.
  

• Strong sense of honesty, courtesy, and punctuality.
  

• Self-disciplined, confident, and able to work calmly under pressure.
  

• Proficient in Microsoft Office applications.
  

• Reports directly to the Spa Manager and Assistant Manager.
  

Key Responsibilities:

• Arrive 30 minutes prior to shift start to prepare the front desk area.
  

• Manage the front desk, including answering calls, handling the switchboard, and welcoming guests.
  

• Ensure compliance with the company’s no cell phone policy during working hours.
  

• Maintain an in-depth knowledge of the spa, property, treatments offered, and retail products.
  

• Operate and manage the spa scheduling system accurately.
  

• Maintain impeccable hygiene standards at all times.
  

• Assist management with day-to-day operational tasks as required.
  

• Successfully complete all practical and theory assessments set by management.
  

• Ensure that clients complete consultation cards before treatments, check for contra-indications, and ensure records are properly filed and updated.
  

• Professionally address all clients, using surnames, and ensure a warm, personalised welcome.
  

• Promote and upsell spa treatments and retail products.
  

• Handle general office duties such as faxing, receiving parcels, managing stationery, and message taking.
  

• Maintain the tidiness and presentation of the spa at all times.
  

• Assist the Spa Manager with administrative duties and event coordination as needed.
  

• Ensure the spa is fully set up and ready for the next day before leaving (30 minutes after shift end).
  

• Adhere to company Standard Operating Procedures (SOPs).
  

• Be flexible with working hours, including weekends and public holidays.
  

This position is ideal for a dynamic, service-oriented individual with a passion for guest relations and hospitality excellence. The successful candidate will represent the property with professionalism and warmth, ensuring every guest enjoys a seamless and memorable experience.