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Job Summary
The Reception/ Night Auditor in a hotel is responsible for handling front desk operations, managing financial transactions, and ensuring accurate record-keeping during their shift. They combine accounting and customer service duties, balancing daily financial activities. When rostered as night auditor, they are to assist with late-night guests with check-ins, check-outs, and other requests. Key Responsibilities: · Front Desk Operations: Checking guests in and out, handling reservations using the PMS semper to do so ; answering phone calls, and addressing guest inquiries and complaints. · Financial Management: Reconciling daily financial transactions, processing invoices and payments, posting room charges and taxes, and preparing reports. · Record Keeping: Maintaining accurate guest records, financial records, auditing accounting ledgers, and preparing end-of-day reports (cash ups)for management. · Customer Service: Providing excellent customer service to guests during the overnight hours, addressing their needs and ensuring a positive experience. · Security and Safety: Ensuring the security of the hotel and the safety of guests' valuables, particularly in the hotel safe. · Communication: Communicating effectively with other hotel departments, such as housekeeping and maintenance, to address guest needs and ensure smooth operations. Skills and Qualifications: · Strong customer service and communication skills. · Proficiency in accounting principles and financial record-keeping. · Excellent mathematical and analytical skills. · Ability to work independently and manage time effectively. · Familiarity with hotel property management systems. · High school diploma or equivalent. · Experience in customer service or hospitality is essential · Computer skills to include use of a PMS In addition: You may be required to perform all reasonable duties assigned to you or related to the proper completion of your job tasks. During a work colleague’s leave of absence from the company or during month end, peak busy periods or stock takes, you may be required to perform other job tasks upon reasonable request from your manager. N.B. Whilst this job description represents a summary of the most important key results areas expected of you, it may not fully describe all your responsibilities to properly perform your job function. The nature of our business is dynamic and competitive in nature, and requires a pro-active approach to properly manage and administer the job effectively. Ability to commute/relocate: Wellington; Western Cape: Reliably commute or planning to relocate before starting work (Required) Experience: hospitality: 3 years (Required) Location: Wellington; Western Cape (Preferred) Work Location: In person
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