Job Summary
Key Responsibilities
Contact customers regarding outstanding accounts and negotiate suitable repayment arrangements.
Ensure collections are conducted in line with company policies and regulatory requirements.
Deliver exceptional customer service while maintaining professionalism and empathy.
Accurately capture customer interactions and payment commitments.
Meet individual and team collections targets and performance metrics.
Resolve customer queries and escalate complex matters where required.
Maintain confidentiality and handle sensitive customer information responsibly.
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