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NOW HIRING: Operations Manager | Luxury Lodge | Kenya About the Opportunity Kendrick Recruitment is seeking an experienced Operations Manager for a luxury lodge in Kenya. This is an exceptional opportunity for a hands-on hospitality professional with strong operational expertise, outstanding leadership skills and a genuine passion for delivering world-class guest experiences in a luxury lodge environment. This is an outstanding opportunity to join a renowned luxury lodge and play a key leadership role in delivering exceptional guest experiences while supporting the continued success of the operation. Key Responsibilities • Oversee the daily operations of Housekeeping, Maintenance, Safari Shop, Night Porters and Massage teams • Lead, mentor and develop departmental teams through regular briefings, coaching and performance management • Act as the key link between department heads and the Lodge Manager to ensure smooth daily operations • Deliver exceptional guest engagement by hosting meals, handling guest requests and resolving concerns professionally • Conduct operational inspections to maintain the highest standards of presentation and service • Attend Heads of Department meetings and monitor guest feedback to drive continuous improvement • Prepare operational reports, analyse performance trends and identify cost-saving opportunities • Coordinate staff training and support leadership development within the team • Oversee lodge operations during the Lodge Manager's absence • Provide relief support for Food & Beverage operations, including service coordination, stock control and cost management • Supervise housekeeping schedules and inspect guest and staff accommodation • Ensure operational activities align with business objectives and sustainability initiatives • Provide comprehensive operational handovers during management transitions • Maintain a visible presence throughout the lodge to ensure an exceptional guest experience Key Requirements • Previous experience in an Operations Manager, Assistant Lodge Manager or similar senior hospitality management role • Proven leadership experience within a luxury lodge or safari environment • Strong understanding of lodge operations, including Housekeeping, Food & Beverage and Maintenance • Excellent guest relations and communication skills • Experience managing budgets, reporting and operational performance • Strong organisational and multitasking abilities • Ability to identify operational improvements and cost-saving initiatives • Passion for mentoring and developing hospitality teams • Comfortable working in a remote, live-in environment • High attention to detail with a commitment to delivering exceptional service standards • Strong problem-solving and decision-making skills, with the ability to perform effectively under pressure • Adaptable, resourceful and highly professional, with a high level of integrity and accountability Package • Salary: Market Related • Live-in position Please note that only candidates who meet the minimum requirements will be contacted. Should you not receive a response within seven working days, please consider your application unsuccessful.
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