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Job Summary
Management Couple – Luxury Residence KZN North Coast R20,000-R25,000 live in position. Overview A professional, reliable, and service-oriented management couple is required to oversee the day-to-day operations of a high-end luxury holiday rental property . The couple will work collaboratively to maintain exceptional standards across property management, housekeeping, guest services, and on-site support, ensuring a seamless and memorable guest experience. This role requires a hands-on, adaptable couple who take pride in presentation, efficiency, and hospitality excellence. Where additional staff are required, the couple will be responsible for recruitment, onboarding, training, and supervision to ensure standards are consistently met. Key Responsibilities 1. Property & Facilities Management Oversee the property and grounds to ensure they are maintained to luxury standards at all times. Conduct regular inspections of all systems, including plumbing, electrical, air conditioning, pool, and security systems. Perform minor repairs and general handyman duties; identify and report larger maintenance issues requiring professional contractors. Coordinate maintenance schedules and liaise with the property owner regarding repairs, upgrades, and supply requirements. 2. Household & Equipment Maintenance Ensure all household appliances and equipment (kitchen appliances, laundry machines, air conditioning units, etc.) are fully functional. Arrange servicing or repairs as required. Manage inventory of guest supplies, including toiletries, kitchen essentials, cleaning materials, and household items. 3. Guest Experience & Services Provide a warm, discreet, and professional presence, responding promptly to guest needs and requests. Deliver evening turn-down service, including securing the property, closing curtains, adjusting lighting, and creating a calm, welcoming atmosphere. Assist with special requests, celebrations, or events to enhance the guest experience. 4. Housekeeping & Cleanliness Oversight Oversee all aspects of housekeeping to ensure immaculate presentation of bedrooms, bathrooms, kitchens, living areas, and outdoor spaces. Conduct or assist with daily cleaning routines, linen changes, bed-making, and deep cleaning when required. Ensure all guest areas are tidy, organised, and guest-ready at all times. 5. Cleaning Supplies & Equipment Management Maintain organised stock levels of cleaning products and equipment. Ensure cleaning tools and machinery are well maintained and operational. Implement safe, efficient, and hygienic cleaning practices aligned with high-end hospitality standards. 6. Team Leadership & Training Recruit; train, and manage additional staff as required. Establish clear cleaning, service, and operational procedures. Supervise staff performance and provide ongoing guidance to ensure consistency and excellence. 7. General Property Oversight & Flexibility Take ownership of the smooth daily running of the property. Proactively manage challenges and adapt to changing guest or property needs. Assist with additional tasks as required to support guest comfort and operational efficiency. Working Hours & Conditions Standard Schedule (No Guests in Residence) Monday to Friday: 07:30 – 16:00 Weekends off Guest Stay Schedule Adjusted hours to ensure full guest support Evening turn-down service at approximately 18:00 Weekends: 08:00 – 12:30 ; plus turn-down at 18:00 Public holidays: 08:00 – 12:30 ; plus turn-down at 18:00 Overtime Overtime applies primarily during guest stays and weekend work. Overtime costs are covered by the property owner, as they directly relate to guest services. Professional Conduct The management couple plays a vital role in shaping the guest experience. A consistently warm; respectful, and professional approach is required at all times. Mutual respect between guests and staff is fundamental to maintaining the property’s values and high standards.
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