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Job Summary
Lodge Manager – Luxury Lodge | Kruger National Park Kendrick Recruitment is seeking an experienced Lodge Manager for a luxury lodge in the Kruger National Park. This position offers a negotiable salary depending on experience. The successful candidate will be responsible for managing the lodge and its team while ensuring an exceptional guest experience in line with the lodge’s standards of excellence. Key Responsibilities • Report to the General Manager and oversee overall lodge operations • Deliver outstanding guest relations, maintaining a personalised “at home” experience • Manage, motivate, and develop lodge staff, ensuring high morale and ongoing skills development • Support and participate in human resources functions, including recruitment, inductions, onboarding, and performance management • Maintain the highest standards of housekeeping, maintenance, and gardening in line with lodge design and visual audits • Oversee financial management, including stock control and order administration • Ensure effective communication with departmental teams to meet guest needs and operational efficiency • Manage daily administration of concierge and reception duties • Ensure the quality, care, and maintenance of all lodge equipment and products • Drive broader company goals by planning and implementing strategic management initiatives • Contribute to sustainability operations, ensuring the lodge operates within environmental parameters and actively seeks ways to enhance eco-friendly practices • Participate in and support the lodge’s conservation message and purpose • Perform additional tasks as reasonably requested to support business and operational needs, fostering collaboration and multi-skilling among staff Skills and Experience Required • Extensive lodge management experience in a luxury or five-star environment • Proven leadership and team management skills • Strong operational, administrative, and financial management abilities • Excellent communication and interpersonal skills • Commitment to high standards of guest service and staff development • Knowledge of sustainability practices and conservation principles • Ability to remain calm, resourceful, and solution-focused under pressure • South African citizenship or valid work visa Candidates meeting the above criteria are encouraged to submit their CV for consideration.
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