Lodge Manager | Grahamstown | Private Game Reserve

Kendrick Recruitment is seeking an experienced and dedicated Lodge Manager to oversee the daily operations of a private game reserve in Grahamstown. The ideal candidate will have a strong background in hospitality management, excellent leadership abilities and a passion for delivering exceptional guest experiences in a luxury or remote lodge environment.

The successful candidate will be responsible for ensuring the smooth and efficient running of all lodge operations, maintaining high service standards and creating a welcoming and memorable experience for every guest. This role requires a hands-on individual who can lead a team, manage operational requirements and ensure that all departments work together seamlessly.

Key Responsibilities:

• Oversee the day-to-day operations of the lodge, ensuring that all departments function efficiently and professionally.
  

• Maintain exceptional guest service standards and ensure that guest expectations are consistently met and exceeded.
  

• Manage, motivate and develop staff, fostering a positive working environment and a strong team culture.
  

• Oversee front-of-house operations, housekeeping, food and beverage services and general guest relations.
  

• Handle guest enquiries, requests and complaints professionally and efficiently.
  

• Monitor operational costs, manage budgets and ensure effective stock control and resource management.
  

• Ensure that the lodge and its facilities are maintained to a high standard of cleanliness, presentation and functionality.
  

• Coordinate staff schedules, oversee daily duties and ensure that sufficient staffing levels are maintained.
  

• Implement and maintain operational procedures, ensuring consistency and efficiency across all departments.
  

• Work closely with relevant team members to coordinate guest activities, arrivals, departures and special requests.
  

• Ensure compliance with health and safety regulations, company procedures and hospitality industry standards.
  

• Assist with administrative duties, reporting and general operational planning.
  

• Identify opportunities to improve service delivery, operational efficiency and overall guest satisfaction.
  

Requirements:

• Previous experience in a Lodge Manager, Assistant Lodge Manager or senior hospitality management position.
  

• Proven experience overseeing the daily operations of a lodge, boutique hotel or luxury hospitality establishment.
  

• Strong leadership and people-management skills, with the ability to motivate and manage a diverse team.
  

• Excellent communication and interpersonal skills, with a professional and approachable manner.
  

• A strong understanding of front-of-house operations, housekeeping, food and beverage and guest services.
  

• Good financial and administrative skills, including budgeting, cost control and stock management.
  

• Exceptional organisational skills and the ability to manage multiple responsibilities in a fast-paced environment.
  

• A proactive, hands-on approach with strong problem-solving and decision-making abilities.
  

• A genuine passion for hospitality and delivering personalised guest experiences.
  

• The ability to work independently and adapt to the demands of a remote lodge environment.
  

• Flexibility to work shifts, weekends and public holidays as required by the operational needs of the lodge.
  

Salary: Negotiable, depending on experience.

Benefits: Live-in accommodation provided.

This is an excellent opportunity for a motivated hospitality professional who is passionate about lodge management and is looking to take ownership of operations within a private game reserve.