We are looking for an Implementation Specialist to join our team. This is a client-facing technical role responsible for understanding client requirements, configuring and implementing business solutions, troubleshooting issues, and supporting clients throughout the implementation process.

The ideal candidate is a natural problem solver with a strong “figure it out” mindset. They should be comfortable being presented with a requirement or problem they have not encountered before, researching the options, asking the right questions and finding a practical solution.

• Engage directly with clients to understand their requirements and business processes.

• Gather and clarify requirements by listening carefully and asking the right questions.

• Translate business requirements into practical technical solutions.

• Configure, implement, test and support client solutions.

• Troubleshoot technical and functional issues and research solutions where necessary.

• Think creatively when dealing with unusual or complex client requirements.

• Manage client expectations and maintain clear, professional communication.

• Build strong working relationships with clients and understand their environments.

• Collaborate with other implementation specialists, developers and support staff.

• Document requirements, configurations and agreed solutions.

• Has strong troubleshooting and problem-solving skills.

• Has a natural curiosity and willingness to investigate and learn.

• Can work independently and take ownership of problems.

• Can think logically while also thinking outside the box when required.

• Is a good listener and can “read between the lines” when discussing requirements.

• Knows how to ask questions to uncover what a client actually needs.

• Has strong written and verbal communication skills.

• Is comfortable dealing directly with clients.

• Can manage client expectations professionally.

• Has a general understanding of business processes and workflows.

• Works well as part of a team and is comfortable collaborating on solutions.

• Is organised and able to manage multiple client requirements and priorities.

Experience

Previous experience in a client-facing technical role is strongly preferred. Suitable backgrounds could include:

• IT Helpdesk / Technical Support

• Application Support

• Software Implementation

• Business Systems Support

• Junior Business Analysis

• Technical Consulting

• Document or Information Management Systems

Exposure to Microsoft 365, Windows environments, databases, SharePoint, workflows, APIs or system integrations would be advantageous.

Previous M-Files experience is advantageous but not essential. The ability to learn, troubleshoot, understand business requirements and communicate effectively with clients is more important than experience with a specific platform.