Job Summary
Internal Sales Consultant
Role Purpose
Why This Role Exists
This role exists to protect, grow, and maximise revenue within Ello Technology’s existing client base.
As an Internal Sales Consultant, you are responsible for client retention, account growth, and transactional revenue through once-off sales, renewals, upgrades, and project opportunities. You play a critical role in ensuring clients remain satisfied while continuously identifying ways to increase value and strengthen long-term relationships.
This is a commercially focused, client-facing role for someone who is proactive, detail-oriented, and confident in managing both relationships and revenue. Your success will be measured by retention, revenue contribution, and consistency in execution.
Your First 90 Days
What Success Looks Like
By Day 90:
You are consistently identifying and closing once-off sales and upgrade opportunities
You are maintaining high levels of client satisfaction and responsiveness
You are managing renewals and sales administration accurately and on time
You are maintaining clean and up-to-date CRM records in Zoho
You are contributing to MRR growth through structured upsell and cross-sell activity
This role suits someone who takes ownership of clients, revenue, and outcomes from the start.
Targets and Performance Measures
How Performance Is Measured
This role has clear revenue, retention, and operational performance expectations.
You will be measured on your ability to protect existing revenue, grow accounts through structured sales activity, and maintain high standards of execution across all client and sales processes.
Key performance indicators include:
SLA upgrades and uplift on existing accounts
Monthly recurring revenue contribution aligned to account growth
Client retention and satisfaction levels (target ≥95%)
Referral generation from satisfied clients
Completion and conversion of IT assessments into projects
CRM hygiene, process compliance, and task completion standards
Response times, client engagement levels, and overall service delivery
This is a performance-driven role where consistency, client trust, and revenue contribution are equally important.
Key Responsibilities
1) Client Retention and Relationship Management
You will be responsible for maintaining strong, long-term relationships with your client base.
This includes:
Ensuring high levels of client satisfaction and retention
Acting as a reliable point of contact for client queries and support
Identifying risks early and resolving issues proactively
2) Sales Delivery and Account Growth
You will drive revenue growth through structured sales activity within existing accounts.
This includes:
Driving SLA upgrades and account expansion opportunities
Supporting cross-selling of products, services, and solutions
Managing renewals across licensing, security, backups, and related services
3) IT Assessments and Project Conversion
You will support the delivery and commercial conversion of technical assessments.
This includes:
Supporting the conversion of assessments into projects
Working with internal teams to move opportunities into delivery
Maintaining momentum from assessment to commercial outcome
4) Sales Administration and CRM Discipline
You will ensure that all sales activity is accurately captured and processed.
This includes:
Preparing and managing quotes, orders, and invoicing accurately
Submitting structured weekly scorecards and reporting
Ensuring all tasks are completed within defined timelines
5) Collaboration and Team Support
You will work closely with internal teams to support account success.
This includes:
Sharing client feedback with sales and marketing teams
Collaborating with technical teams to support client needs
Providing support and guidance to junior team members where required
6) Supplier and Operational Coordination
You will support commercial outcomes through supplier and operational alignment.
This includes:
Ensuring accurate product and service delivery through coordination
Supporting stock tracking and sales-related audits
Maintaining structured internal processes and documentation
Benefits
Earning Potential
Your results should directly influence your growth.
This role is designed for someone who wants to build their commercial capability while contributing to real revenue outcomes.
You are directly involved in revenue generation and account growth
You contribute to both once-off and recurring revenue streams
You work in a role with clear commercial expectations
You have the opportunity to grow your earning potential through performance
Performance Recognition
Consistency, reliability, and results matter.
At Ello Technology, we value people who take ownership of clients and deliver consistently.
We recognise strong client retention and account growth
We value consistency in execution and follow-through
We measure real outcomes, not just activity
We make performance visible and meaningful
Career Growth
This should feel like a progression, not a plateau.
This role provides a strong foundation in account management, sales delivery, and client growth.
You gain exposure to client management and commercial sales
You develop skills in upselling, cross-selling, and renewals
You work closely with senior sales and account leaders
You grow in a performance-led environment
Coaching and Development
Structure, feedback, and real experience.
We are looking for someone who is committed to improving their commercial and client-facing skills.
You receive clear expectations and structured feedback
You develop through real client interaction and responsibility
You build confidence in sales, negotiation, and communication
You gain exposure to real business and client environments
Meaningful Work and Culture
High standards. Strong relationships. Real impact.
This is a role where your work directly impacts client satisfaction and business performance.
You build real relationships with clients
You contribute directly to revenue and retention
You work in a disciplined, performance-focused environment
You support long-term client success and growth
Who Will Thrive in This Role
This role will suit someone who is proactive, structured, and relationship-focused.
You will likely thrive here if you:
Are comfortable managing both people and commercial outcomes
Take ownership of your work and follow through consistently
Are organised and detail-oriented in a high-activity environment
Communicate clearly and confidently with clients
Are proactive in identifying opportunities and solving problems
Work well within a team and support shared outcomes
Want to grow in a commercially focused role
Non-Negotiables
This role requires strong client management and execution discipline.
Non-negotiables for this role include:
Ability to manage and grow client relationships professionally
High attention to detail and organisational ability
Consistent CRM usage and process discipline
Ability to manage multiple tasks and priorities effectively
A proactive and accountable approach to work
Comfort working in a structured, performance-driven environment
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