Revenue and Reservations Supervisor – Luxury 5-Star Hotel

Kendrick Recruitment is currently seeking an experienced Revenue and Reservations Supervisor to join a prestigious 5-star hotel in Franschhoek, Western Cape. The successful candidate will play a key role in overseeing reservations operations, optimising occupancy and revenue, and ensuring an exceptional guest experience from booking through to arrival.

• Location: Franschhoek, Western Cape
  
• Property: 5-Star Hotel
  
• Position: Revenue and Reservations Supervisor
  
• Salary: R25,000 – R30,000 per month
  

Key responsibilities

• Oversee the day-to-day reservations operation, ensuring all enquiries and bookings are handled accurately and efficiently.
  
• Supervise and support the reservations team, providing guidance, training and ongoing development.
  
• Monitor occupancy, room availability, rates and booking patterns to maximise revenue opportunities.
  
• Assist with implementing effective revenue management and pricing strategies.
  
• Maintain accurate reservations records and ensure all bookings are correctly captured and processed.
  
• Monitor online booking channels, OTAs and distribution platforms.
  
• Analyse reservation and revenue reports and identify opportunities to improve performance.
  
• Work closely with Front Office, Sales, Finance and Management to ensure seamless communication and operational efficiency.
  
• Manage guest enquiries and special requests professionally, ensuring a personalised service experience.
  
• Assist with forecasting, reporting and maintaining rate parity across all relevant channels.
  
• Ensure reservations procedures and hotel standards are consistently followed.
  
• Handle any booking-related issues or guest concerns promptly and professionally.
  

Requirements

• Previous experience in a reservations, revenue or hotel operations role is essential.
  
• Supervisory or team leadership experience is highly advantageous.
  
• Previous experience within a 4- or 5-star hotel environment is preferred.
  
• Strong understanding of hotel reservations systems, online distribution channels and revenue principles.
  
• Excellent communication and interpersonal skills.
  
• Strong attention to detail and organisational abilities.
  
• Good numerical and analytical skills with a commercial approach.
  
• Ability to work accurately under pressure in a fast-paced hospitality environment.
  
• Professional presentation and a strong commitment to delivering exceptional guest service.
  
• Knowledge of the Franschhoek/Winelands hospitality market would be advantageous.