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Job Summary
Nestled within the scenic UNESCO-recognised Waterberg Biosphere Reserve, this exclusive luxury boutique lodge is preparing for its highly anticipated reopening in 2026. The property is currently undergoing an extensive redevelopment, including the construction of new guest suites and the complete rebuild of the main lodge. The redesigned facilities will feature a modern, thoughtfully curated layout, including a new kitchen, bar, dining area, and elegant guest spaces, all designed to support an elevated lodge experience blending refined hospitality, warm personalised service, and authentic safari moments. The lodge will accommodate up to twenty international guests, offering exclusive seven-night fixed-stay safari experiences arranged through its established European ownership and agency network. This structured model allows for a well-paced and predictable operational environment, enabling staff to deliver consistently high standards of personalised service. This is an exciting opportunity to join a forward-thinking and dynamic management team who place strong emphasis on professionalism, innovation, and a positive working environment. The leadership encourages initiative, values efficiency through the use of modern systems, and is committed to fostering a supportive and enjoyable workplace culture. Our client is seeking mature, self-motivated individuals who demonstrate strong work ethic, excellent problem-solving abilities, and a genuine passion for hospitality and the natural environment. The ideal candidate will thrive in a remote lodge setting and take pride in contributing to an exceptional guest experience. ???? ???????? This role is centred on delivering beautifully presented, consistently well‑maintained guest rooms. The ideal candidate is detail‑orientated, takes pride in their work, and enjoys creating a welcoming environment for guests. A natural sense of presentation, care, and consistency is essential. Daily responsibilities include room servicing, deep cleaning, laundry, and maintaining the overall look and feel of guest areas. Spa therapy forms the secondary part of the role, and candidates should be confident in offering professional treatments that complement the guest experience. From time to time, you may also assist Front of House or Butler teams when needed, helping to protect and uphold the overall guest experience. This position suits someone who is enthusiastic about their role, enjoys working as part of a supportive team, and brings a positive, service‑focused attitude to daily tasks. You will work closely under the supervision of the Lodge Operations Manager and contribute to smooth, well‑coordinated daily operations. ???��??? ???????????? ??? ???????????? Clear criminal record Excellent employment track record – references will be verified Excellent English fluency (written & verbal) - non-negotiable Highly presentable / take pride in your appearance If not in possession of your own vehicle you must be able to present a clear, reliable transport plan during the interview Relevant housekeeping experience at a commercial property – min. 10 beds Relevant spa therapy experience Basic computer literacy and administration skills Able to work in a remote environment Good physical stamina and strong attention to detail ????????? Understanding or speaking of the Afrikaans language Recognised / formal spa therapy qualification Own vehicle Valid driver’s licence ??? ???????????????? Deliver consistently clean, beautifully presented guest rooms throughout each stay. Perform daily servicing, turn downs, deep cleans, and departure cleans to a high standard. Maintain room amenities, linen presentation, and overall guest comfort. Report maintenance issues promptly to keep rooms in excellent condition. Respond to guest requests promptly and professionally. Maintain the cleanliness and presentation of all shared guest spaces (lounges, dining areas, walkways, office, etc.). Ensure all guest facing areas remain tidy, welcoming, and aligned with lodge standards. Support the wider team in preparing the lodge for arrivals, activities, and daily service. Support daily laundry tasks, including washing, drying, ironing, folding, and linen rotation. Ensure guest linen is clean, fresh, and well presented. Monitor laundry supplies and report low stock when needed. Provide professional spa treatments as scheduled, ensuring a calm, relaxing experience for guests. Maintain spa equipment, cleanliness, and treatment space readiness. Assist with treatment bookings and communicating availability to the Operations Manager. Promote spa services and products to increase sales. Assist FOH or Butler teams during busy periods or unexpected situations to protect the guest experience. Support with simple service tasks such as clearing, resetting, or assisting during meal times when required. Maintain a positive, guest focused attitude when stepping into support roles. Assist with basic administrative tasks such as communication, simple record keeping, and stock checks. Use email, messaging, or basic computer systems where required. Communicate clearly with the Lodge Operations Manager regarding daily updates or needs. ???????????? / ??????? / ???? ????? Gross monthly salary, approx. R7, 000.00 neg. DOE & qualifications (Please advise your gross salary expectation within your application) Plus commission based on strong sales and high volume therapies increase monthly remuneration Plus gratuities - participation in the shared tip pool Lunch and dinner provided during rostered on duty period Private bedroom in staff housing, with communal bathroom and kitchen facilities Water and electricity included Uniform provided, excluding footwear Self‑service laundry facilities available 6 days off per calendar month (May change according to operational needs) + 15 days leave days per annum. ????? ?? ???? The lodge is located within approximately 30km of Vaalwater, reached via a mostly rugged gravel road - successful candidates must be able to arrange their own transport for days off and personal errands. This is a remote, on‑site living position with single accommodation; candidates must be comfortable living in a quiet, rural environment. Due to the nature of the accommodation and operational requirements: family, children and pets cannot be accommodated. Must have access to Whatsapp video / Zoom / Microsoft Teams for initial interviews. Shortlisted candidates will be invited for an in‑person interview at the property. Must be willing to potentially complete a personality and character assessment during the interview process. Must be willing to potentially undergo a criminal record check and polygraph examination prior to final appointment. Only South African citizens or applicants with full valid work permits may apply (not ZEP) ??????????? ??????? Please submit your up-to-date 2026 CV ; a recent head-and-shoulders photograph, copies of relevant qualifications / certificates ; and contactable references for your last three roles, educators, or practical experience supervisors. Written reference letters to be included if available. We sincerely value every application submitted. While only shortlisted candidates who meet the role requirements will be contacted, you are most welcome to follow our advertising & social media platforms for future opportunities that may better align with your profile.
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