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Hospitality Training Manager (Luxury Lodges) - Arusha I Dar Es Salaam
HotelJobs Friday, 20 February 2026 1Job Summary
Luxury Hospitality Group with offices based in Dar es Salaam and Arusha is looking for a Hospitality Training Manager. As the Training Manager you will develop; implement and oversee training programs to ensure high service standards, operational efficiency and staff development within the group. Key duties will include conducting inductions; creating training materials ; improving guest experience metrics and mentoring staff. Duties: Program Development: Design and deliver training initiatives covering service standards, technical skills, compliance, and safety. Onboarding & Training: Conduct new hire inductions and ongoing skills workshops for all departments. Performance Evaluation: Monitor staff performance, evaluate training effectiveness, and identify skill gaps. Leadership Coaching: Mentor team leaders to support employee career growth and improve service quality. Operational Standards: Ensure compliance with company procedures, health, safety, and brand standards. Content Creation: Develop manuals, presentations, and digital, multimedia training aids. Reporting & Strategy: Measure KPIs like guest satisfaction and staff retention to refine training initiatives. Requirements: A degree in Hospitality Management, Human Resources, or related field is often preferred. Proven experience in hospitality training, usually with a strong background in food & beverage, front office, or luxury operations. Exceptional communication, interpersonal, presentation, and leadership abilities. Knowledge of training software, LMS, and property management systems (PMS). Standard Operating Procedures (SOPs), grooming, and cross-cultural communication skills
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