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Hospitality Excellence Manager - Premier Fine Dining Wine Estate Tasting Centre & Restaurant In Stellenbosch / Franschhoek Winelands
HotelJobs Wednesday, 14 October 2026Job Summary
Set against the dramatic Simonsberg mountain, this exclusive & historic wine estate blends a rich Cape heritage with sophisticated old-world charm & elegance, offering refined wine tastings and food pairings with fine dining restaurant operations. The premium label wines are renowned internationally for their rich, complex and multi-layered profiles. ProStaffSelect are in search of a highly polished, sophisticated & professional HOSPITALITY EXCELLENCE MANAGER to lead exceptional guest experiences and premium food, wine & beverage operations. A confident and experienced individual who understands and appreciates the elements of refinement, optimal standards, attention to detail, signature values, quality and exclusivity. 5-Day Roster / No Dinner Service REQUIREMENTS: ° At least 7 years’ hospitality management experience within a leading 5-star Hotel, Signature Wine Estate or Top Michelin Restaurant ° Qualifications in Hospitality / Hotel Management, Food and Beverage Management or a related field ° Strong operational management leadership experience within high-profile F&B operations ° Work experience in wine estates, tasting rooms or premium hospitality environments preferred ° Excellent local and international wine knowledge required with WSET or CWA qualifications a huge advantage ° Exceptional guest relations, communication and service standards ° Working knowledge of food safety, health and safety and liquor legislation ° Valid driver’s license and own reliable transport ° Proficient in point-of-sale and reservation systems (Pilot POS) RESPONSIBILITIES: ° Oversee day-to-day operations of the restaurant, tasting centre and kitchen, ensuring a seamless and consistent guest experience across the hospitality department ° Lead, schedule, support and evaluate the hospitality team, including front-of-house, tasting room & kitchen employees ° Recruit and train employees in accordance with company standards and ensure ongoing coaching and staff development ° Maintain high standards of service, food quality, wine presentation, cleanliness & overall facility appearance ° Ensure effective communication & coordination between the restaurant, tasting centre, kitchen and relevant internal departments ° Manage reservations, guest flow and daily operational requirements to ensure efficient service ° Build strong guest relationships and handle queries, feedback and complaints professionally and timeously ° Manage stock levels, purchasing and supplier relationships for food, beverages, operating supplies and equipment ° Monitor stock controls, wastage, breakages and cost of sales, and implement corrective action where required ° Assist with menu, tasting and experience development, pricing and seasonal offerings in collaboration with the relevant teams ° Prepare & manage the hospitality budget, monitor expenditure and support the achievement of revenue and profitability targets ° Ensure compliance with food safety, hygiene, health and safety, liquor license and other applicable statutory requirements ° Maintain accurate operational, financial, staff & compliance records and prepare reports for management ° Support hospitality events, special functions, trade visits and VIP experiences as required ° Work with the Sales & Marketing team to promote the hospitality offering and ensure that it is aligned with the estates premium brand
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