Job Summary
Responsibilities:
• Provide first-line and high-level support for desktop hardware, software, and peripherals.
• Maintain a comprehensive data backup system and ensure effective data loss control.
• Manage and support Microsoft Active Directory for user and computer accounts.
• Assist with LAN and Wi-Fi network support to minimise downtime.
• Perform desktop and laptop imaging, software installations, and patch management.
• Ensure all systems are protected against viruses and that antivirus definitions are up to date.
• Support end-user applications including Microsoft Office Suite and AutoCAD (basic level).
• Maintain accurate hardware and software inventory records.
• Respond to IT support tickets in a timely and professional manner.
• Assist with email client support (Exchange environment).
• Keep abreast of technology changes and propose improvements to the IT Manager.
• Ensure systematic storage and retrieval of data, including archived work.
Requirements:
• National Diploma / NQF Level 5–6 in IT, Information Systems, or Computer Networking
• Microsoft Certified: Modern Desktop Administrator Associate
• IT focused Technical Certificate (e.g., A+, N+, MCP, A+, N+) with demonstrable practical experience
• 2 – 3 years’ experience in a role as Desktop Support Specialist or IT Support Specialist
• Microsoft Windows Server (2008/2012/2016) – basic administration
• Microsoft Active Directory – user and group management
• Microsoft Office Suite support (Word, Excel, Outlook)
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
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