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Job Summary
A 4-star mountain resort requires a hands-on Hotel General Manager. The property is situated in the Great Letaba, Limpopo region offering scenic views, commonly known as the "land of the silver mist" for its lush forests and steep, scenic mountain passes. Leisure & Conference Resort The successful candidate will be the primary custodian of the guest experience, brand integrity, and financial performance. This position requires a leader capable of managing diverse departments and its respective managers —including Rooms, Food & Beverage, and Maintenance—within a unique geographical setting that attracts both leisure travelers and corporate conferences. Key Responsibilities: Operational Leadership: Direct all daily operations to ensure peak efficiency. Implement SOPs that reflect the property’s specific needs as a mountain resort, focusing on seamless guest transitions from arrival to departure. Commercial Strategy: Drive revenue growth through aggressive yield management and local marketing initiatives. Oversee the annual budgeting process and manage the P&L to optimize GOP (Gross Operating Profit). Asset Management: Maintain the physical property to the highest standards. Given the damp, high-altitude environment, oversee a rigorous preventative maintenance schedule for both interiors and sprawling grounds. Rooms Division & Reservations Management: Oversee the Rooms Division Manager to ensure optimal occupancy and ADR (Average Daily Rate). You are responsible for the performance of the on-site Reservations Department, ensuring they maximize direct bookings and manage the property management system (PMS) with 100% accuracy. Oversight of Food & Bevarage, Conferencing & Banqueting Departments: Provide direct strategic leadership and daily supervision to the Food & Beverage Manager and the Banqueting & Conference Manager. Ensure seamless communication between the kitchen, floor staff, and event coordinators to deliver high-volume functions and daily dining excellence Guest Relations: Personally handle high-level guest feedback and VIP arrivals. Foster a culture where service recovery is immediate and hospitality is intuitive. Team Development: Recruit, train, and mentor department heads. Ensure a high level of employee engagement and adherence to labour laws and safety regulations. Key Performance Indicators (KPIs): Financial Performance: Achievement of budgeted GOP and RevPAR (Revenue Per Available Room) targets. Guest Satisfaction: Maintaining a minimum 4.2/5 rating across major travel platforms. Cost Control: Management of labour costs and Cost of Sales (COS) within ±2% of monthly budget. Staff Retention: Reducing annual turnover of key department heads and core operational staff. Compliance: 100% pass rate on health, safety, and liquor licensing audits. Minimum Requirements: Experience: A minimum of 8–10 years in the hospitality industry, with at least 3 years in a General Manager or Deputy GM role at a 4-star (or higher) resort property. Education: A Degree or Diploma in Hospitality Management, Business Administration, or a related field. Technical Skills: Proficiency in Property Management Systems and advanced financial literacy for P&L analysis. Leadership Traits: Proven ability to lead diverse teams in a remote or resort environment where "thinking on your feet" is essential for logistical challenges. Strategic Vision: Demonstrated success in marketing a destination property to both domestic and international markets.
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