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Job Summary
A highly accomplished and dynamic General Manager is required to oversee all operations at a mountain resort and leisure property. In this role, the successful candidate will be fully responsible for strategic planning, financial performance, guest satisfaction, and team leadership. Core Responsibilities Operational Excellence: Direct all resort departments including Front Office, Food & Beverage, Housekeeping, Maintenance, and Security to ensure seamless daily operations. Financial Management: Drive profitability by managing annual budgets, reviewing P&L statements, controlling operational costs, and optimizing revenue streams. Guest Experience: Maintain exceptionally high standards of hospitality, actively monitoring guest feedback to implement continuous service improvements. Team Leadership: Recruit, mentor, and inspire a high-performing management team while fostering a positive, inclusive, and collaborative work culture. Asset Management: Oversee the upkeep and preservation of the physical property, ensuring all facilities, grounds, and equipment meet safety standards and luxury expectations. Strategic Growth: Develop and execute local marketing strategies, corporate partnerships, and community initiatives to boost occupancy and brand presence. Experience & Qualifications Experience: Minimum of 5 years of successful experience as a General Manager or Hotel Manager at a full-service resort, conference hotel, or high-volume leisure property. Education: A Diploma in Hospitality Management, Business Administration, or a related field is highly preferred. Financial Acumen: Proven track record of managing substantial budgets, forecasting accurately, and delivering strong financial returns. Leadership: Exceptional interpersonal and communication skills with a demonstrated ability to lead, motivate, and develop large, diverse teams. Problem Solving: Strong analytical and crisis-management skills, with the agility to resolve complex operational challenges swiftly. Valid SA Drivers License (Required)
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