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Job Summary
? General Manager – Hospitality & Retail Centre ? Location: KwaZulu‑Natal ? Reporting To: Owners / Directors ? Type: Full‑time, permanent (includes weekends, public holidays & shift flexibility) ? Salary Range: R55,000 – R70,000 CTC (negotiable based on experience) ? Role Overview A high‑visibility leadership role overseeing a busy hospitality and retail centre comprising: ?️ A popular farm‑style restaurant ? A bakery/pizza section ? A well‑stocked retail/convenience shop The General Manager is responsible for full operational control, exceptional customer experience, strong financial performance, and leading a diverse team in a fast‑paced, 7‑day‑a‑week environment. ? Key Responsibilities ? Multi‑Outlet Operational Leadership Oversee daily operations across the restaurant, bakery, and retail shop. Ensure seamless coordination between kitchen, front‑of‑house, and retail teams. Maintain immaculate site presentation, including restrooms, dining areas, and public spaces. ? Team Leadership & Culture Recruit; train, schedule, and performance‑manage staff across all departments. Build a motivated, service‑driven culture with strong accountability. Lead from the front with a hands‑on, visible management style. ? Financial & Commercial Management Full P&L responsibility across all outlets. Manage budgets, cost control (food & retail), cash handling, and shrinkage. Drive revenue growth, optimise margins, and achieve profitability targets. Produce accurate weekly/monthly reports for owners. ? Customer Experience Excellence Ensure fast, friendly, efficient service for travellers and local customers. Maintain high standards of food quality, freshness, and presentation. Handle customer queries, complaints, and feedback professionally. Ensure restrooms and public areas are consistently spotless. ?️ Compliance; Safety & Standards Uphold HACCP, food safety, hygiene, and health & safety standards. Oversee equipment maintenance, site repairs, and contractor management. ? Inventory; Supply & Stock Control Manage ordering, supplier relationships, stock rotation, and waste reduction. Ensure accurate stock counts and prevent losses across all outlets. Maintain product freshness and retail merchandising standards. ? Marketing & Growth Initiatives Implement promotions and campaigns to increase footfall and spend. Collaborate on branding, signage, and customer‑facing communication. Identify new revenue opportunities and operational improvements. ? Requirements & Qualifications ? Experience 5+ years in multi‑unit hospitality or retail management. Experience in restaurant, bakery, or convenience retail operations highly advantageous. Proven success in high‑volume, fast‑paced environments. ?️ Skills Strong leadership and people management. Excellent financial acumen with P&L ownership. Operational efficiency and problem‑solving under pressure. Customer service excellence and conflict resolution. Strong organisational and multitasking ability. ? Knowledge Food safety & hygiene standards (HACCP). Inventory systems and stock management. South African labour law and HR basics. ? Personal Attributes Hands‑on; energetic, and highly reliable. Strong work ethic with the ability to work weekends & public holidays. Passion for quality food, service, and customer satisfaction. Calm under pressure, solutions‑driven, and proactive. ? Additional Matric essential; hospitality/retail/business qualification preferred. Valid driver’s licence and own transport advantageous. Clear criminal record. ? What We Offer Competitive salary: R55,000 – R70,000 CTC. Opportunity to lead a flagship hospitality and retail operation. Supportive; family‑owned business environment. Potential for performance incentives/bonuses.
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