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Luxury 5-star Safari Lodge is looking for a strong FRONT OF HOUSE MANAGER. This role calls for a dynamic hospitality professional to lead guest experience operations at a luxury game lodge. With a strong focus on personalized service, beverage stock control, and team development, the Hospitality Manager ensures every guest feels genuinely welcomed and pampered. The position blends hands-on leadership with administrative precision, ideal for someone passionate about food, wine, and creating unforgettable safari moments. Core Criteria: Diploma in Hospitality or Lodge Management 3 – 5 years experience in a 5-star boutique lodge or Big 5 reserve Strong beverage knowledge Proven administrative and stock control skills Experience in purchasing, stock management systems, and conducting stocktakes Hospitality and service training experience Valid Code 8 Driver’s License and own vehicle Proficiency in stock control and beverage management Basic accounting and analytical skills High attention to detail and organizational ability Computer literacy (PAN knowledge is a plus) Candidate Responsibilities: Deliver personalized, world-class guest interactions Ensure smooth operation of all dining experiences: breakfast, lunch, high tea, dinner, bush dinners, and drink stops Build rapport with guests and foster repeat visits Lead the Guest Delight team with a focus on warmth, care, and attention to detail Collaborate with food service teams to exceed expectations Oversee beverage stock control systems and purchasing Monitor stock levels, expiry dates, and reconcile usage vs sales Manage storerooms, fridges, and cellar readiness Conduct monthly stocktakes and meet sales targets Handle weekly administration, invoices, and GRVs Package: Live-in position with meals and provident fund contribution Accommodation is a two bedroom flat with kitchen, bathroom and living room. Leave cycle is 3 weeks on and 1 week off
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