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Job Summary
Because every great stay begins with a leader who owns the front desk and runs the shift like a pro. At The President Hotel, the front desk is more than just check-ins and check-outs, it’s where first impressions are made, problems are solved, and memorable stays begin. As we continue our journey toward luxury, we’re looking for a Front Office Shift Leader (Senior Receptionist/Supervisor) who can confidently take charge of the desk, lead the team, and keep everything running like clockwork. If you know your way around OPERA PMS like a second language ; thrive in a fast-paced hotel environment, and enjoy leading a team while still being hands-on with guests, this role is for you. Minimum Requirements • Matric Certificate (Grade 12) • Hospitality qualification or diploma (advantageous) • Minimum 3 to 4 years’ experience within a hotel front office • Proven experience leading or supervising reception shifts • Strong; hands-on OPERA PMS experience (you must be confident and fast on the system) • Strong computer literacy, including OPERA PMS and Microsoft Office • Ability to work shifts, weekends, and public holidays • Professional grooming and presentation • CV must be fully updated prior to submission What You’ll Be Doing Running the Shift Like a Pro • Take full ownership of the Front Office during your shift • Lead and support the reception team to keep operations smooth and efficient • Manage check-ins and check-outs seamlessly using OPERA PMS • Keep standards high, processes tight, and the team on track • Be the go-to person when things need quick thinking and smart solutions Creating Great Guest Experiences • Welcome guests with confidence, warmth, and professionalism • Handle VIP arrivals and special requests with ease • Step in and resolve guest concerns before they become problems • Stay visible on the floor, leading from the front, not behind a desk Keeping Operations Tight • Run structured shift handovers and team briefings • Monitor arrivals, departures, room status, and daily reports • Ensure billing accuracy, cashier controls, and smooth shift closures • Work closely with Housekeeping and other departments to keep things flowing Supporting Your Team • Help train, guide, and support reception team members • Keep the team motivated, focused, and accountable • Step in where needed, no ego, just teamwork Staying on Top of the Details • Follow SOPs, financial controls, and reporting standards • Keep admin accurate, organised, and up to date • Support audits and operational checks when required Why Join The President Hotel • Be part of a team that genuinely cares about guest experience • Work in a high-volume, professional hotel environment • Play a key role in our journey toward luxury • Engage with a diverse international guest base • Competitive salary, company contribution to medical and pension and great team culture
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