Job Summary
Chief Concierge | Luxury Hotel | Cape Town, Western Cape
Kendrick Recruitment is currently seeking an experienced and service-driven Chief Concierge for a luxury hotel based in Cape Town. This role is ideal for a hospitality professional with a passion for guest relations, exceptional organisational skills, and a strong knowledge of local experiences and services.
Position: Live-out
Key Responsibilities
• Lead, train and supervise the concierge team
• Provide personalised guest assistance, including restaurant bookings, transport arrangements and activity reservations
• Build and maintain strong relationships with local service providers and suppliers
• Ensure guests receive accurate information and exceptional service at all times
• Handle guest requests, special arrangements and problem resolution efficiently
• Maintain up-to-date knowledge of local attractions, events and experiences
• Ensure concierge services reflect the standards of a luxury hospitality environment
• Work closely with front office and guest relations teams to enhance the overall guest experience
Requirements
• Excellent guest service and communication skills
• Strong leadership and team management abilities
• Extensive knowledge of Cape Town and surrounding attractions
• Exceptional organisational and problem-solving skills
• Ability to work in a fast-paced hospitality environment
• Professional presentation and a guest-focused approach
Suitable candidates who meet the requirements are invited to submit their CV to apply for the role.
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