The Duty Manager / FOH Manager plays a pivotal role in ensuring the smooth daily operations of the lodge, with a strong focus on guest experience, front-of-house service, and team coordination. This role requires a hands-on, professional, and guest-oriented individual who is passionate about hospitality, attentive to detail, and able to manage staff and operations effectively in a small lodge environment. 

Key Responsibilities 

Guest Experience & Front of House Management 

• Warmly welcome guests on arrival and ensure seamless check-in and check-out procedures. 
  
• Maintain a professional presence in guest areas, ensuring all guests feel valued and attended to. 
  
• Handle guest queries, requests, and complaints promptly and professionally. 
  
• Oversee dining service, ensuring high standards of presentation and guest satisfaction. 
  
• Ensure smooth communication between guests, lodge staff, and management. 
  

Daily Operations & Duty Management 

• Act as the Manager on Duty when the General Manager are unavailable. 
  
• Oversee daily lodge operations, ensuring all departments (housekeeping, kitchen, guides, spa, maintenance) are coordinated and efficient. 
  
• Ensure daily briefing and debriefing of staff for smooth shift transitions. 
  
• Monitor lodge facilities to ensure cleanliness, functionality, and safety. 
  
• Assist in stock control, ordering, and receiving of supplies (beverages, amenities, consumables). 
  

Staff Supervision & Development 

• Supervise FOH staff ensuring service standards are upheld. 
  
• Support staff training and development to maintain a high-performance team. 
  
• Assist with staff scheduling, shift management, and basic HR administration. 
  
• Encourage a positive, professional, and guest-focused culture within the team. 
  

Administration & Reporting 

• Assist with reservations, guest billing, and lodge administration as required. 
  
• Maintain accurate records (guest feedback, maintenance issues, incident reports). 
  
• Provide updates and feedback to senior management on operations and staff performance. 
  

Requirements

Requirements & Qualifications 

Essential 

• Minimum of 2–3 years’ experience in lodge/hospitality management or FOH supervision. 
  
• Strong interpersonal and communication skills with a warm, guest-focused approach. 
  
• Proven leadership and team management experience. 
  
• Excellent organizational and time-management skills. 
  
• Computer literacy (MS Office, lodge management/reservation systems). 
  
• Ability to work under pressure and handle challenges calmly. 
  
• Flexibility to work long hours, weekends, and public holidays as per lodge needs. 
  

Preferred / Advantageous 

• Experience in a safari lodge or remote hospitality environment. 
  
• Basic financial administration (billing, cash-up, stock control). 
  
• Knowledge of food & beverage service standards. 
  
• Driver’s license. 
  

Personal Attributes 

• Professional, presentable, and confident. 
  
• Proactive problem-solver with strong attention to detail. 
  
• Friendly, approachable, and committed to exceptional guest service. 
  
• Strong work ethic with a hands-on approach. 
  
• Ability to adapt to a small team and remote working environment.