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Job Summary
Large Hotel based in Sandton is looking for a service-oriented and reliable Banqueting Head Waiter to join their team. The ideal candidate is a hands-on leader who excels in a fast-paced; high- standard environment. You will be responsible for supervising banquet service operations ; ensuring exceptional guest experiences ; coordinating banquet staff ; and maintaining the highest standards of luxury hospitality service during conferences; weddings, events ; and functions. Duties: Supervise and coordinate banquet and event service operations Lead and support the banqueting service team during events Deliver exceptional guest service and maintain 5* hospitality standards Brief staff before events regarding service requirements and event details Monitor service quality, presentation, and guest satisfaction Handle guest requests and resolve service issues professionally Ensure banquet venues are clean, organized, and properly prepared Coordinate effectively with kitchen, bar, and event teams Maintain compliance with hygiene, health, and safety standards Assist with stock control, equipment handling, and operational reporting Provide a warm and welcoming experience to guests, ensuring their satisfaction and comfort Receive guests in a friendly and welcoming manner Receive meal orders and serve food and beverages to guests Ensure cleanliness of dining areas, including setting and clearing tables Provide menu recommendations and answer guests' questions about food and beverages Assist with any other guest needs to enhance their dining experience Follow health and safety regulations, including food handling guidelines Work closely with kitchen and bar staff to ensure smooth service Collaborate with other staff to ensure smooth operations and a positive guest experience. Cash handling: Process payments and maintain accuracy in billing. Enhance the guest experience by providing a personalized service ensuring memorable guest Upsell menu options and make recommendations with confidence to enhance guests' experience. Adhere to all health, safety, and service regulations protocols. Perform other duties and tasks as operationally required. Requirements: Hospitality related qualification advantageous At least 2 years’ experience in a Head waiter capacity working in a 5* star hotel environment Experience working in a hotel banqueting / conferencing environment preferable Strong leadership and team supervision skills Ability to motivate and lead a team Experience in menu and food pairing. Knowledge of cocktails, wines, and other alcoholic beverages is advantageous. Well-groomed and professional disposition Be well versed in the English language essential (additional languages are a plus). Friendly; approachable, and professional with a positive, friendly attitude and strong desire to provide excellent service. Ability to manage conflict and challenging situations with respect and diplomacy Ability to multitask and to work long hours on your feet within a fast-paced pressurized environment Excellent communication and interpersonal skills. Strong attention to detail and efficiency pertaining to area of responsibility. Flexibility to work on weekends, public holidays, evenings and as per operational requirements. Proficiency in Microsoft Office and F&B operating systems
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