Job Summary
A diversified financial services group that provides a range of products and advice for wealth management, risk, and investments, is seeking a Junior IT Support Technician who will facilitate and support effective IT work environments for all employees and to perform specific administrative and reporting functions relating to the Group's IT landscape.Responsibilities:
End-User Support: Provide desktop and end-user support to all employees.
Process Adherence: Implement instructions, requests, and project support in line with company procedures and agreed service levels.
Documentation & Reporting:
Continuously update information in the assigned ticketing system.
Create and continuously update site documentation.
Perform fault tracking and reporting, providing regular feedback to internal stakeholders and line management.
Education & Enforcement: Educate employees regarding IT matters, Group policies, processes, and standards, and enforce the support and ticketing process.
Technology Management:
Monitor the technological infrastructure (networks and computer systems).
Identify and communicate any recurring problems, shortcomings, or opportunities to improve infrastructure.
Maintain a full working knowledge of Microsoft 365.
Minimum Requirements:
Relevant degree or diploma.
Microsoft 365 Fundamentals (MS900).
Microsoft Azure Fundamentals (AZ900).
ITIL V3/4 certification.
Minimum of 2 years’ experience in an IT support role.
Experience working in a Microsoft 365 environment.
Experience working in a Microsoft Azure environment.
- Knowledge: Strong customer service acumen and strong technical knowledge (Microsoft 365, networking, server maintenance).
Benefits:
- Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link