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Front Office Receptionist – Retirement Village - Tableview Purpose of the Position The Front Office Receptionist is the welcoming face of the retirement village clubhouse. The role is responsible for greeting and assisting residents, guests, and visitors with professionalism and warmth. The receptionist ensures smooth day-to-day guest services, manages inquiries and requests, and provides support with secretarial services, bookings, and property management system (PMS) tasks. Key Responsibilities Guest Services & Front Office Operations · Welcome and greet residents and guests on arrival with professionalism and courtesy. · Attend promptly to all inquiries, concerns, and requests, ensuring follow-through for maximum satisfaction. · Maintain a strong presence in the lobby, monitoring décor, signage, furniture, and overall presentation. · Facilitate resident and guest interaction by creating a warm, approachable environment. · Bid farewell to guests and residents on departure. Administration & Communication · Review and hand over shift activity accurately. · Analyse daily function sheets and coordinate reception desk requirements. · Attend weekly meetings to remain updated on events, activities, and site inspections. · Handle secretarial service requests (printing, scanning, etc.), ensuring correct billing. · Ensure accurate, efficient written communication and feedback between residents, guests, and management. · Create and proofread signage and communication materials with strong attention to detail. Knowledge & Information · Stay up to date on clubhouse services, activities, menus, and special events. · Maintain current knowledge of local restaurants, attractions, venues, and events, offering informed recommendations. · Keep management updated on sales meetings and assist with related communication. Finance & Administration · Manage input and output of restaurant and clubhouse invoices. · Prepare and submit a weekly invoice schedule. General · Ensure professional conduct and decorum at all times. · Be available to work weekends and after hours if required. · Must have reliable transportation to and from work. Qualifications & Experience · Minimum of a two-year college diploma. · Proficient in English (spoken, written, and read); an additional language is advantageous. · Minimum of 3 years’ guest service or front office experience, ideally within a hospitality or retirement village setting. · Strong working knowledge of Property Management Software (PMS). · Excellent interpersonal and communication skills with high attention to detail. Job Type: Full-time Experience: · Hospitality: 3 years (Required)
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