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Concession Operations Manager | Luxury Safari Operator | Botswana
HotelJobs Saturday, 14 March 2026 1Job Summary
? ?? ??????????? ??????????? is assisting a leading luxury safari operator in sourcing an experienced and strategic hospitality leader to oversee multiple camps within a reputable safari concession as ?????????? ?????????? ??????? This is a senior operational leadership role responsible for overseeing multiple safari camps, driving service standards, operational performance, and financial accountability across the concession. The successful candidate will strengthen operational systems, mentor camp leadership, and ensure alignment across camps while spending the majority of their time supporting teams on the ground. Working closely with senior leadership, the role focuses on strategic oversight of operations, people development, HR processes, and service delivery to ensure camps consistently operate in line with company standards. This opportunity will suit a strategic, people-focused hospitality professional who thrives in remote safari environments and is passionate about mentoring teams, strengthening operations, and elevating guest experiences across multiple camps as Concession Operations Manager. ???????????????? Provide operational leadership and oversight across multiple camps within the concession Mentor and support Camp Managers and lodge leadership teams Drive improvements in guest experience and service standards across camps Ensure strong HR processes including recruitment support, staff development, performance management, and staff welfare Oversee staffing structures and ensure optimal camp team performance Monitor operational systems, standards, and compliance across camps Manage operational budgets and ensure responsible expenditure control Oversee preventative maintenance planning and asset management Ensure environmental and sustainability policies are implemented across operations Maintain strong communication between camp teams and senior leadership ???????????? Degree or Diploma in Hospitality Management, Business Administration, or related field Minimum 10 years’ experience in senior lodge or hospitality operations Strong leadership background within luxury safari or remote hospitality environments Proven experience managing teams and driving HR processes and staff development Strong operational, organisational, and problem-solving capability Excellent communication and interpersonal skills Ability to travel extensively between camps and work effectively in remote environments ???????????? – Very competitive package on offer ????????????? – Town based with 70% travelling between the camps ➡️ ?????? ???? – Although we appreciate all CV’s received, we will only reply to those candidates who have the experience our client requires. Thank you for understanding
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