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Reservations Location: City of Cape Town, Cape Town, Constantia (Live out role) Job Type: Permanent, Full-Time Salary: Dependent on Experience Job Description The role of Reservations involves managing and processing booking enquiries efficiently and accurately. The post holder is responsible for ensuring a seamless reservation experience for clients by providing timely and professional service. This position requires excellent communication skills, attention to detail, and the ability to work under pressure in a fast-paced environment. Job Duties Handle incoming booking requests via telephone, email, and online platforms promptly and professionally. Enter reservations accurately into the booking system, ensuring all client details and preferences are correctly recorded. Confirm bookings with clients and provide relevant information regarding availability, pricing, and terms and conditions. Manage cancellations, amendments, and special requests efficiently, adhering to company policies. Maintain up-to-date knowledge of products, services, and promotions to provide accurate information to clients. Collaborate with other departments to coordinate client requirements and resolve any booking issues. Monitor reservation systems for errors or discrepancies and take appropriate action to rectify them. Maintain confidentiality of client information and comply with data protection regulations at all times. Generate regular reports on reservations activity to assist management with business analysis and planning. Required Qualifications Good general education, including a minimum of GCSEs or equivalent, with passes in English and Mathematics. Proven experience in a reservations, customer service, or similar administrative role. Education A secondary school qualification is essential. Additional training or certification in hospitality, travel, or customer service is advantageous. Experience Experience working with booking or reservation systems is required. Demonstrated ability to manage multiple enquiries simultaneously in a busy environment. Experience in handling customer enquiries and providing solutions in a professional manner. Knowledge and Skills Strong verbal and written communication skills in English. Excellent interpersonal skills with the ability to interact courteously and effectively with clients. Attention to detail and high level of accuracy when entering data. Ability to work independently and as part of a team. Good organisational and time management skills. Proficiency in using computer systems and common office software. Problem-solving skills and the ability to remain calm under pressure. Preferred Qualifications Further education or training in hospitality, travel and tourism, or a related field. Experience using specific reservation software relevant to the industry. Knowledge of local geography and tourist attractions in the Cape Town area. Working Conditions The position is office-based in Constantia, Cape Town. The role requires working full-time hours with occasional extended hours during peak periods. The environment is professional and fast-paced, with a focus on customer service. The post holder may be required to sit for extended periods and use computer equipment regularly.
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