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Job Summary
Luxury Boutique Hotel & Wedding Destination situated in the heart of the Natal Midlands is looking for a Lead Wedding & Events Coordinator to lead the events Coordination team and ensure exceptional execution of weddings and events from post-sale handover through to event completion. The Lead Wedding & Events Coordinator will be responsible for leading the Wedding & Events Coordination Department ; ensuring that every wedding and event is planned; coordinated; and delivered with professionalism, warmth, precision, and excellence. This is a high-volume luxury wedding environment, with the department coordinating approximately 75 weddings annually . The role will lead and support a team of three Wedding & Events Coordinators ; ensuring strong workflow management, accountability, service consistency, and Excellence across the department. This position is suited to a calm; highly organised, guest-focused events professional with strong luxury wedding coordination experience, excellent client relationship skills, and the ability to lead a team in a premium destination wedding environment . The role will report directly to the Head of Events and will work closely with operational, accommodation, food and beverage, culinary, and supplier teams to ensure seamless event delivery. Duties: The Lead Wedding & Events Coordinator will be responsible for: · Wedding and event coordination leadership · Post-sale client journey management · Wedding planning meetings and timelines · Coordination team workflow and event allocation · Client communication and relationship management · Venue readiness and event setup coordination · Supplier coordination and logistics · Guest experience and service recovery · Revenue support and package enhancement opportunities · Payment schedule follow-up and post-event account completion · Event reporting and department performance tracking Leading and supporting a team of three Wedding & Events Coordinators Driving a culture of Excellence across the Wedding & Events Coordination Department Managing workflow distribution, event allocation, planning deadlines, and event scheduling Supporting; mentoring, and developing coordinators to ensure consistency, accountability, and service excellence Managing the complete post-sale wedding and events journey, including client handovers, planning meetings, timelines, guest logistics, stayover planning, venue preparation, and event scheduling Ensuring seamless delivery from planning through to event completion Coordinating suppliers, timelines, venue readiness, setup standards, inspections, and operational issue resolution to ensure each wedding and event is delivered with Excellence Maintaining exceptional execution standards across all wedding and event venues Acting as the senior coordination escalation point for client concerns, service recovery, operational challenges, and guest experience matters Ensuring issues are resolved professionally, calmly, and in line with standards of excellence Supporting revenue growth and revenue protection through upselling opportunities, stayover conversion, package enhancements, payment schedule follow-up, and timely post-event account completion Working closely with food and beverage, accommodation, culinary, and operational teams to ensure aligned event delivery Monitoring client feedback, wedding review ratings, complaint trends, guest satisfaction, venue standards, and team performance Providing clear reporting and recommendations for continuous improvement Ensuring venue presentation, supplier coordination, client communication, and event execution consistently reflect premium boutique standards Requirements: Minimum 5–8 years’ luxury wedding and events coordination experience Proven experience in a hotel, wedding venue, or destination hospitality environment Experience coordinating high-end weddings and events Team leadership experience Strong operational capability Exceptional client relationship management skills Ability to manage multiple events simultaneously Strong communication, planning, and organisational skills Previous experience in boutique hotels, destination wedding venues, luxury lodges, premium hospitality venues, or hotel weddings and events departments will be highly advantageous Conference exposure will be advantageous Warm; confident, mature, and highly professional Guest-focused and relationship-driven Detail-oriented; organised, and proactive Calm under pressure Strong in luxury wedding and event coordination Operationally capable and solution-oriented Able to manage multiple weddings and events simultaneously A strong leader, mentor, and team player Emotionally intelligent and confident in handling client expectations Skilled in supplier coordination and venue readiness Comfortable working in a boutique, high-touch hospitality environment Passionate about excellence, consistency, service culture, and continuous improvement
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