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Job Summary
This magnificent award-winning luxury 5* boutique hotel is regarded much more that a destination retreat as it attracts well-known global interior designers and architects for is absolute mastery of design, decor, glamour and indulgence of the finer things of life. ProStaffSelect are looking for a highly sophisticated, polished and experienced SENIOR RECEPTIONIST for the exclusive check-in and front desk duties of the ”PRIMARY DESK & VIP ARRIVALS” section only. This particular candidate will also personally invite and host guests for private viewings of famous artworks, high cost jewelry items, studio visits etc wtih dedicated design briefs as part of daily front desk responsibilities. REQUIREMENTS: Candidates with Hotel Front Office / Reception / Guest Focused type qualifications Experience within 5* luxury hotels in High Guest Contact positions / Game Lodges / Lodge Anchors etc would be preferred Well presented, organised and methodical worker Highly flexible, adaptable and calm individual who copes well with stress and thinks fast A candidate with a knowledge or appreciation for top end / extremely expensive one-of-a-kind / custom-made decor & furniture pieces A dependable & reliable individual who’s willing to commit to a long employment record and advance within the team. ROLES AND RESPONSIBILITIES Hotel-Specific Reception Duties Answering incoming telephone calls from prospective and existing guests Assisting guests with hotel reservations Assigning rooms and suites to guests Processing credit card transactions for lodging, room service and other hotel costs Transferring phone calls to guest rooms Providing guests with wake-up phone calls Assisting with guest requests and complaints Maintaining accurate records of guest charges (room service, pay-per-view, spa services, etc.) Showroom / Art Studio Operations Open and close the showroom and maintain showroom presentation standards. Ensure products are correctly displayed, priced, labelled and maintained. Welcome and assist clients and visitors. Coordinate showroom displays, merchandising and seasonal updates. Manage and coordinate weekend showroom assistants. Art Studio / Jewelry Sales & Administration Respond promptly to client enquiries. Prepare quotations, invoices and related sales documentation. Process and manage customer orders. Maintain accurate records of client communications, orders and transactions. Ensure the efficient day-to-day administration of the showroom operation. Studio Production & Supplier Coordination Liaise with suppliers, manufacturers and logistics partners. Manage purchase orders, production schedules and delivery timelines. Conduct quality control reviews of products prior to delivery. Coordinate deliveries, collections, packaging and installations where required. Assist in resolving supplier, production and delivery-related matters. Team Coordination & Client Experience Maintain exceptional standards of professionalism and client service. Build positive relationships with clients, suppliers and project teams. Support the Directors and wider team in achieving operational and project objectives. Assist in maintaining efficient communication and workflow across all showroom activities
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