Job Summary
We are looking for an experienced On-Site Support Engineer to provide daily technical support, maintain network infrastructure, manage documentation, and liaise with third-party vendors. The ideal candidate will ensure smooth operation of IT systems while delivering exceptional customer service.
Responsibilities:
- Provide on-site and remote technical support to end-users
- Troubleshoot and resolve hardware, software, and network issues
- Maintain network infrastructure including switches, routers, firewalls, and wireless access points
- Manage documentation: system configurations, network diagrams, and user manuals
- Coordinate with third-party vendors for hardware repairs and software updates
- Ensure compliance with IT policies, procedures, and security standards
- Participate in IT projects, upgrades, and software deployments
- Monitor backups and disaster recovery procedures
- After-hours standby on a rotation schedule
Requirements:
- Minimum 3 years in a similar technical support role, preferably in an enterprise environment
- Degree or diploma in Computer Science, IT, or related field preferred
- Relevant IT certifications such as CompTIA A+, Network+, MCSE, CCNA, or equivalent highly desirable
- Hands-on experience with Windows Server, client OS, Microsoft Exchange, Active Directory, and Microsoft 365
- Strong troubleshooting skills across hardware, software, and network systems
- Knowledge of networking concepts: TCP/IP, DNS, DHCP, VPN, VLANs, and wireless networking
- Excellent English communication and customer service skills
- Ability to work independently and as part of a team
- Valid driver’s license and reliable transport
How To Apply:
- Contact Hire Resolve today for your next career-changing move
- Our client is offering a highly competitive salary for this role based on experience.
- Send your CV to: itcareers@hireresolve.za.com or connect with Mischa Bornman via LinkedIn.
- Alternatively, you can also contact me directly at Hire Resolve mischa.bornman@hireresolve.us
- We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
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