Job Summary
A leading manucfactuer in launch monitors and simulators in golf is looking for a Customer Care Agent to join their team in Stellenbosch, Western Cape. As a Customer Care Agent, you will be the first line of support services for our company. Your purpose as a Customer Care Agent will be to assist clients with diagnosing, troubleshooting and resolving any issues they might experience with our productsTo be successful as a Customer Care Agent, you should have a pleasant personality and patiently assist clients. You should also be able to deal with any customer complaints in a timely and effective manner, whilst proactively engaging existing clientele. Multitasking and stress management skills are essential for this position. Ultimately this position serves as our direct contact feature with our clientele.
Responsibilities:
• Handle general customer queries
• Diagnose and troubleshoot customer problems
• Resolve fundamental product technical issues
• Assisting and Training customers on FlightScope Products and Software
• Handle customer complaints.
• Reporting Customer issues
• Product and Software Testing
Requirements:
• Driver’s License Own / reliable transport required
• Fluent in English, any additional language is a plus
• Ability to work shifts and weekends
• Key knowledge of Golf is a plus / or a Golfer
• Strong Technical Skills
● Additional certification in Client Services Management is a plus
● National Senior Certificate
●1+ years' experience in a similar role
Apply for this role today, contact Gaby Turner at gaby.turner@hireresolve.us or on Linkedin
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: it careers@hireresolve.us
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
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