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Safari JOBS is recruiting for an exciting Assistant Lodge Manager opportunity with a highly regarded 5* luxury hospitality property in the Western Cape coastal region The Assistant Lodge Manager supports the General Manager and Lodge Managers in overseeing the daily operations of various lodges to ensure the smooth and efficient functioning of all departments. The primary focus of this role is delivering and maintaining an exceptional guest experience, ensuring every guest receives personalised, attentive service that exceeds expectations and reflects the luxury standards of the property. This role will suit a confident and service-oriented hospitality professional who thrives in a hands-on leadership support position and values excellence, professionalism, and thoughtful attention to detail throughout the guest experience. This opportunity offers a more balanced lifestyle than a traditional remote based role - While onsite accommodation is currently available, it is often used as a temporary base until longer-term private accommodation is secured. Many staff members later choose to move into off-site accommodation, either privately or shared, in quaint villages or charming towns situated nearby, allowing for a more settled and flexible work-life balance. This setup ??? ???? ?? ???????????? ????????? ?? ?????????? ???? ???????? ?? ????, as the surrounding area can offer greater lifestyle flexibility. ??????? ? ??? ??????? ????????? Our client is also open to couple applications, specifically where the partner of the Assistant Lodge Manager is a ?????? ???? ?? ??????. For full details on the other vacancy, please refer to SJ2637, on our Hotel Jobs profile – https://Apply Below/businessInfor/safari-jobs-pty-ltd/4278 Expat candidates with existing South African residency or valid work authorisation in place are welcome to apply. ??????? ???????????? ??? ???????????? Clear criminal record; Excellent employment track record – references will be verified; Excellent English fluency & literacy; Computer literate; 2 – 5 years relevant supervisory / management experience - high-end 4 / 5* star lodge / camp / hotel; Food and beverage understanding and experience; Excellent attention to detail ??? ???????????????? ????? ??????????: Ensure exceptional guest service and satisfaction at all times. Personally welcome arriving guests and engage with guests daily. Ensure all guest requests and special arrangements are fulfilled efficiently. Manage guest feedback and resolve complaints promptly and professionally. Build strong guest relationships to encourage repeat visits. ?????????? ??????????: Oversee the daily operations of the lodge to ensure seamless service delivery. Coordinate activities between departments, including housekeeping, maintenance, food & beverage, and guiding teams. Ensure lodge facilities, guest areas, and public spaces meet 5-star standards at all times. Monitor inventory and support procurement processes. ????? ?????????? & ???????????: Provide mentorship and guidance to Front-of-House staff. Conduct performance reviews and ongoing staff training. Foster a professional, respectful, and motivated working environment. Support HR processes, including staff development and discipline where required. ???? & ???????? ?????????: Ensure consistent service standards during breakfast, lunch, and dinner. Monitor food quality, presentation, and guest dietary requirements. Conduct daily service briefings and debriefings. ??????? & ??????????: Conduct daily lodge inspections to maintain luxury standards. Implement and maintain Standard Operating Procedures (SOPs). Support sustainability and eco-friendly practices in operations. ????????? ????????????: Contribute to continuous improvement of lodge operations. Implement innovative ideas to enhance guest experiences and lodge offerings. Support long-term operational goals and service excellence initiatives. ???????????? / ??????? / ???? ????? Gross salary of R22 – R27, 000.00 p/m, NEG. DOE and experience; All staff shares in a central tip fund, distributed monthly; Provident fund package: 10% of gross salary (50/50 contribution) towards – Group life insurance, Income disability, Funeral benefit, retirements savings & relevant consulting/admin fees; Medical: Partial company contribution of R250.00 to a medical aid of the staff members’ choice; Uniform provided; Discretionary bonus (Generally in November & March) Work/Off cycle: 8 days off per month (Split accordingly throughout the month) + 15 annual leave days. Working hours: Early Shift: 06h30 – 16h30 / Late Shift: 12h00 – 22h00. Hours may vary according to operational requirements. ????? ???? Onsite accommodation is currently available, inclusive of utilities and Wi-Fi, at an approximate cost of R3, 500.00 to R4, 500.00 per month. This is generally used as temporary base until longer-term private accommodation is secured nearby. Most staff members make use of their own transport, although shared transport arrangements are also common. A staff collection service by Quantum is available, and joining a lift club may also be an option. Please note that meals are not included. ??????????? ??????? Please submit your ??-??-???? ???? ??, a recent ????-???-????????? ??????????, copies of relevant ?????????????? / certificates, and contactable references for your ???? ????? ?????. Written reference letters to be included if available. We sincerely value every application submitted. While only shortlisted candidates who meet the role requirements will be contacted, you are most welcome to follow our advertising & social media platforms for future opportunities that may better align with your profile.
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