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Job Summary
Guest Relations & Front Office - Big 5 Bush Camp Greater Kruger. Intimate luxury bush camp situated in the Greater Kruger National Park. The camp hosts a maximum of 10 guests and provide an integrated and personal bush experience. We focus not only on the “Big 5” but also on the “small 1000” and aim to give our guests a holistic experience of how we/they fi t into the bigger picture. To ensure the needs and requests of all guests at the Lodge are met with absolute professionalism. From first contact via email/phone call, during their stay until check out and follow up contact after the guest has left. Your responsibility will be to deal with guests on a daily basis as well as performing administrative tasks. Included: - Live-in position - Accommodation - All meals - Uniform - Gratuities - 3 weeks on 1 weeks off (+ 20 days annual leave) Requirements: - Matric & a formal qualification - At least 6 months experience in a lodge/hotel environment - Well spoken with fl uent English communication skills with international guests (additional languages are benefi cial) - Drivers license will be required - Administrative skills - Computer skills as: ○ MS Offi ce (Word, Excel, Powerpoint) ○ Google Drive (Docs, Sheets, Slides, Forms) ○ Spreadsheets (Excel, Google Sheets, OpenOffi ce Calc). ○ Email (mail merge, fi lters, folders, rules) ○ Social Media Desired Attributes: - Shows a sense of responsibility and works outside of regular working hours when needed - Initiative and attention to detail - Excellent communication and people handling skills - Flexible and versatile - Works well under pressure - Willing to learn about the Lodges standards and to put them in practice - Professional and neat in personal appearance and image - Must be able to multitask and not be overwhelmed when guests become demanding Duties: - Administrative skills, emails and invoices, quotations and payments - Perform the Reception functions related to all Guests touch points, including interaction, hosting duties and administrative tasks - Obtain all required reservation information prior to arrival, following up on arrival details on the day - Meet and greet Guests, perform the Guest arrival experience including all amenities, welcome and check-in - Perform the Guest departure experience, including payment of the account and obtaining keys where applicable, checks-out, lunch packs and farewell - Offer Guest information regarding all service, accommodation, and facilities. Please Note - While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
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