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Job Summary
A Luxury lodge property is seeking a highly skilled and dynamic Assistant Resident Manager to oversee day-to-day operations and elevate guest experiences. This role requires a strong leader who will ensure the seamless execution of front-of-house and food and beverage services, maintain strict administrative and cost controls, and successfully manage the property in the absence of the Resident Lodge Manager. Key Responsibilities Operational & Administrative Leadership Lodge Operations: Plan, manage, and drive daily lodge operations effectively while adhering strictly to all company practices and standards. Management Support: Successfully manage the property in the absence of the Resident Lodge Manager and assist with daily operational demands. Strategic Alignment: Drive the broader goals and quality plans of the group as required by Head Office. Multi-tasking & Pressure: Multi-task and maintain high performance under pressure to consistently meet guest needs and handle difficult situations. Front of House & Guest Experience Guest-Centric Focus: Ensure exceptional guest experiences by maintaining a highly visible, welcoming, and presentable professional profile. Front Office Mastery: Oversee Front Office administrative management as an essential component of daily duties. Hospitality Innovation: Apply creative and innovative thinking to drive hospitality services to new, industry-leading levels. Team Management & Training Staff Leadership: Lead, motivate, and directly oversee the lodge team to maintain 5-star service standards. Training & Development: Teach, inspire, and share information with staff to foster continuous professional growth. Financial & Cost Control: Implement strict cost controls, manage administrative workflows, and utilize financial skills to protect margins. Relationship & Community Building Stakeholder Engagement: Build and maintain strong relationships with staff, guests, the local community, and industry partners (agents and neighboring lodges). Communication: Maintain clear, professional, and proactive interpersonal communication across all levels. Job Requirements Experience & Qualifications Experience: Minimum of 5 years of experience in a similar 5-star lodge management position. Industry Knowledge: Proven expertise in Game Reserve Operations is strictly required. Education: Matric certificate is required; a formal hospitality degree or diploma is highly preferable. Technical Skills: Proficiency in NEBULA and OPERA systems (or similar PMS/POS software) alongside general computer literacy. Track Record: Proven skills and a solid track record in Front of House and F&B management. Core Competencies Communication: Excellent command of the English language; well-spoken and articulate. Cognitive Skills: Strong lateral thinking ability, high initiative, and meticulous attention to detail. Personal Attributes: Diligent, self-motivated, and consistently able to meet tight deadlines.
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